SmartVista

End-to-end e-Payments Solutions

As banks and other organizations continually focus on cash flow and ROI, smart companies seek technology solutions to empower their business—increasing product innovation while saving costs.

SmartVista offers a full suite of comprehensive, end-to-end, e-payment solutions that help you get to market faster. From card management, ATM and merchant management to payments processing, SmartVista solutions are all delivered from a single integrated, Open Systems platform.

SmartVista’s broad range of capabilities effectively support and manage payments across all channels, including POS, branch, Internet, and mobile applications. From simple credit and debit cards to sophisticated loyalty programs and multi application smart cards, SmartVista supports all aspects of card management. In addition, SmartVista has been certified by the world’s leading payment brands, including American Express, Diners Club, MasterCard, and Visa including certification for EMV issuing and acquiring. SmartVista also detects and prevents fraud to improve your bottom line. Whether you are a card issuer, an acquirer or a bank requiring broad-based e-payment functionality, SmartVista delivers a full suite of solutions to transform the way your organization manages electronic payments.

A Comprehensive Solution

By relying on SmartVista as a single provider for all card functionality, you avoid the integration issues that occur when adding disparate applications. Unlike vanilla offerings, SmartVista’s flexible, modern architecture is optimized for specific payments functions and business areas, reducing the need for customization. Also, because SmartVista modules can be added incrementally, you avoid the costs of installing and operating new software, significantly reducing TCO and operating costs.

Capture Market Opportunity

Introduce a new product in a few hours or set up a new merchant in minutes. Unlike legacy solutions that require months of design, SmartVista’s flexible, menu-driven product development approach helps you capture market opportunity as it happens. With SmartVista, you can create as many new products as your imagination allows.

Scalable to Manage Growth

Issue one card or one million; install one ATM or 50,000 POS terminals—SmartVista will scale. SmartVista handles unlimited card volumes and unlike competitors, the solution suite can meet the needs of any size bank. As your card volumes grow, SmartVista scales too, eliminating the need to redesign infrastructure or install new applications.

Security

SmartVista employs a three-tier architecture structure with the latest strategies to cover every aspect of information security—from data encryption in communication links to front-end, pervasive, role-based, user access control that can be configured down to individual users and customer records. As a certified international payment systems provider, BPC meets PCI DSS requirements and employs 3D-Secure algorithms and highly effective fraud prevention systems.

Commitment to Quality

SmartVista solutions are continually enhanced to keep current with the latest standards, regulations, and business practices. All development and project-related activities have been certified to conform to the ISO 9001:2000 quality management standard.

Low-risk Migration

SmartVista provides a proven, low risk migration path from inflexible legacy payment systems. As financial markets constantly adapt and change, SmartVista delivers the scalability needed to seamlessly manage growth in any environment.

ATM Management Solution

ATMs have evolved from simple machines to complex fully interactive, customer touchpoints, dispensing everything from cash and concert tickets to pre-paid cards and featuring state-of-the-art, built-in devices such as scanners and streaming video. As the ATM channel has grown increasingly important to banks, BPC created SmartATM—a sophisticated ATM network management system that allows you to service, and monitor ATM networks.

SmartATM interfaces with ATMs from all leading manufacturers including Diebold, NCR, and Wincor Nixdorf. In addition, the solution supports all typical ATM transaction types such as cash withdrawal, balance inquiries, PIN change, mini-statements, envelope cash deposit, and funds transfer. Value-added transaction types include cash-in, mobile telephone top-up, service activation, and utility and bill payment. Extended ATM functions such as payment services, repayments, cash recycling, and currency conversion are also supported.

Configure your ATM network to match your business structure—by location type, geography, region, and branch or any combination of these parameters. You can also upload marketing screens to ATMs remotely. SmartATM features a contextual interface that allows you to design and display messaging that matches individual cardholders to coincide with marketing campaigns. In addition, SmartATM’s MediaExtension provides real-time, online, audio visual, customer support through the ATM. MediaExtension delivers fully interactive services through any ATM—transforming the terminal into a «mini-branch» with the use of modern media technologies such as Flash, MediaExtension is quick and easy to install and does not require additional media plug-ins.

Billing Solution

SmartVista’s SmartBilling solution automates and optimizes billing procedures and accounting for retail payments. The application captures billing data and interfaces to clearing systems then acts as an agent to debit or credit the customer account.

As a solution designed to help both card issuers and acquirers, SmartBilling provides a flexible and stable billing solution for easy account management and product support. SmartBilling automates assigning and calculating multi-level fees, rates, and discounts at the account or retailer level by effective date and generates bills using flexible invoice templates. “Fee split” and “Profit share” schemes for multiple parties are provided.

SmartBilling provides a host of valuable features designed to quickly and efficiently capture and prepare billing information. Thanks to its parameterization and hierarchical structure, SmartBilling helps you establish a more flexible system to collaborate with customers. Also, aggregation and reporting are available on every level of hierarchy.

SmartBilling integrates to ERP systems, such as SAP as well as a wide variety of accounting systems. Additional features include automatic statements and merchant reserves.

Fraud Prevention Solution

The growth of e-commerce and the popularity of credit cards have been accompanied by a surge in fraudulent transactions. As risk management and security tools have evolved, financial institutions are demanding new fraud monitoring tools that actually prevent fraud, instead of simply monitoring suspicious activity.

SmartVista’s SmartGuard answers this call with a module that uses transaction filtering, user-defined rules technology, and neural network-based monitoring to efficiently detect and block suspicious transactions. The solution combines the advantages of online and offline fraud detection and enables both card issuers and acquirers to track transactions coming from traditional and emerging delivery channels such as ATMs, POS, e-commerce, and m-Commerce.

SmartGuard monitors customers’ payment activity by comparing transaction parameters against defined rules and the use of neural network technology. The solution allows you to flexibly set and modify your own rules for fraudulent transaction detection. The system also “learns” from transaction history and previous, fraudulent spending patterns. SmartGuard goes beyond simply tracking fraud by actually declining suspicious transactions. When suspicious activity is detected, you can configure SmartGuard to send customer e-mails or SMS text messages, raise an alert with a call center operator, decline the transaction, or block the card.

SmartGuard reviews 100% of all transactions without any degradation in throughput. In this way, all transactions are monitored instead of the usual sampling method. SmartGuard adjusts to detect new types of fraud, reduces financial losses, and raises the efficiency of your complete security and risk management system. See how one BPC customer is saving at least $1 million per month through active fraud prevention.

Modern Fraud Prevention from a Bank’s Point of View

Card Management Solutions

For issuers that need a sophisticated way to manage the complete cardholder relationship, SmartVista’s SmartIssuer provides an integrated card management solution that streamlines card program maintenance. SmartIssuer helps you easily design new card products, while providing functionality to manage existing card programs. When you want to add a special introductory interest rate, offer a deal for balance transfers, or create an incentive plan for volume purchases; SmartIssuer helps you implement programs like these, even in legacy environments, without requiring additional coding. With SmartIssuer, you are limited only by your imagination.

SmartIssuer also provides application processing, with a scoring component that helps pre-qualify applicants—application data can be captured either manually or electronically. The solution also helps efficiently manage the customer relationship after the card has been issued including statements, invitation letters, online fees, and reports. SmartIssuer is highly configurable so you can create unique customer profiles. In addition, all customer communications such as events, transaction details, and statements can be sent by a variety of delivery methods such as mail, fax, email, and SMS text.

SmartIssuer also interfaces to external call centers and provides screens that assist with transaction inquiries. It also includes built-in workflow for dispute resolution. This automated system reduces operational costs by providing tools that help resolve chargebacks and disputed transactions. You can also enhance SmartIssuer’s capabilities with the SmartGuard fraud prevention solution, the SmartLoyalty loyalty program solution, and the SmartPro card production solution.

Customer Loyalty Solution

Loyalty programs have become a valuable business tool for both banks and merchants to retain customers and stimulate purchasing behavior. To accommodate this growing trend, SmartVista provides SmartLoyalty for loyalty program maintenance and products management.

SmartLoyalty allows you to easily configure your loyalty program and supports incentives calculation, incentives accounting, and incentives usage in one tool. Using a sophisticated loyalty calculation algorithm, SmartLoyalty can be set to calculate bonuses to reward customers in a number of ways. For example, parameters can be set according to customer segment, transaction channel, merchant type and brand, transaction type, and by day part.

Redemption of loyalty rewards can also be configured in numerous ways—for example, cash redemption, discounted goods, free goods, and fee reduction. The solution provides unlimited capabilities for issuers, acquirers, and merchants to quickly and easily create programs that boost retention efforts while saving money to recruit new customers. SmartLoyalty can also integrate with outside third parties, such as airlines, for co-branded programs.

Merchant Management Solution

For acquirers seeking a sophisticated way to manage the complete merchant relationship, SmartVista’s SmartMerchant provides an integrated merchant management solution that streamlines merchant and terminal maintenance. SmartMerchant performs a range of merchant management functions including merchant and terminal set up, financial clearing and settlement, billing, and statement, invoice, and report generation and delivery. With SmartMerchant, you can easily manage merchants from merchant setup to merchant asset management, delivering a superior level of service to merchant networks.

SmartMerchant processes merchant applications—capturing relevant information either on paper or electronically—and then stores details in a consolidated acquirer database. At the time of merchant registration, you can organize merchant relationships to match any structural hierarchy you choose—for example by store, department, or terminal. Once this structure is established, you can manage total merchant relationships at any level including settlement, billing, and reporting.

The solution also helps you efficiently manage the entire merchant relationship. Features include the ability to establish a complete range of merchant fees, restrictions and limits, billing, and reimbursement conditions. In addition, you may configure communication parameters to cover the most widely used protocols such as TCP/IP and X25. SmartMerchant also provides a complete key management solution including remote key loading. In addition, SmartMerchant supports dynamic currency conversion at the point of sale.

Recognizing the need for high security in a merchant environment, SmartMerchant also supports data encryption from the terminal to the host. In addition, a highly flexible, end-of-day procedure helps merchants manage terminal networks to coincide with internal accounting policies. Merchant communications can be managed quickly and easily through direct mail or email, reaching any touchpoint in the merchant organization. SmartMerchant provides your operational center with a real-time picture of online terminals in the network—if problems occur at the device level, the solution can be configured to generate SMS or email alerts.

With built-in workflow for dispute resolution, SmartMerchant reduces operational costs by providing tools that resolve chargebacks and disputed transactions. You can also enhance SmartMerchant’s capabilities with the SmartGuard fraud prevention solution and the SmartLoyalty loyalty program solution.

Card Production and Personalization

For issuers looking for a card production system that fully integrates with card management, SmartVista’s SmartPro provides an end-to-end solution for magnetic and smart card personalization. A sophisticated personalization engine delivers all the necessary functionality for embossing, mag-stripe encoding, chip personalization, with support for PIN mailer printing and distribution. SmartPro also includes the complete key management processes required for card personalization and provides a direct interface to a range of widely-used card personalization and security equipment from a variety of vendors including DataCard, SafeNet, Thales, as well as chip manufacturers.

SmartPro supports both in-house personalization and PIN mailing production either centrally or through a branch network or to third-party bureaus. Personalization data can be transmitted either in real time or batch and two options are provided for data capture—either through screen input or from external systems.

Using SmartPro eliminates multiple data entry points, streamlining the card personalization and application process. Standardized templates avoid repetitious data entry, reducing both error and operational costs through business process automation.

Authorization Switching Solution

SmartVista’s SmartSwitch solution provides a real-time transaction engine for authorization switching to enhance your online processing power while retaining legacy card management environments. SmartSwitch manages the complete end-to-end requirements of authorization switching by delivering three core areas of functionality including interface support, authorization routing, and stand-in authorization.

SmartSwitch provides an online interface to link external devices, such as POS terminals or ATMs, to the Internet and mobile payment systems, then routes card transaction data to the issuer. SmartSwitch features predefined interfaces to the world’s leading ATMs and POS equipment vendors and to all international payments brands, as well as domestic and local payment networks—making implementation simple and straightforward in any environment. SmartSwitch also interfaces to host systems and communicates to other types of external systems such as payment service providers.

SmartSwitch supports online payments authorization, sending authorization data from the point of acceptance to the issuer and then back to the device—electronically connecting the card issuer to the transaction. If the issuer is unavailable, SmartSwitch “stands” in" and authorizes the transaction against the issuer’s predefined set of parameters, ensuring that customers can continue to complete transactions. Once the issuer is available again, SmartSwitch provides an immediate upload of all stand-in authorizations.

SmartSwitch includes sophisticated algorithms to optimize authorization routing and also includes the ability to format individual messages quickly and easily to adapt to your particular needs. In addition, the solution provides complete network management capabilities, allowing you to continually monitor the state of the network and automatically re-establish connectivity in case of failure. SmartSwitch also features an automatic key management capability between different networks that provides the option to use a different key for each transaction, significantly enhancing network security.