eCommerce

Bridging the real-life experience customers seek.

As the world heads decisively into a digital direction, eCommerce grows with that trend. Although the eCommerce marketshare in retail is still ‘only’ 12% globally in 2018, the strategic direction is clear. This trend of grabbing marketshare off ‘bricks and mortar’ will be amplified by new technologies that are being adapted around the world. An omni device and offline experience is very possible now with people getting a real life experience in store with deliveries before they reach their home at their doorstep.

AI will give unprecedented insight in not only payment and shopping habits but also to prevent fraud.

Tracking of offline sales gives insight into online sales, drones will deliver the goods and eCommerce will continue to offer different payment and purchase insurance models.

 

 Insights

As the complexity grows, so will customer demands: faster delivery, better customer service on any device and a more insightful product selections and a range of payment options from at once to over time with loyalty credits attached. eCommerce will be linked to the physical sales cycle as customers demand a multi-channel experience An omni device and offline experience is very possible now with people getting a real life experience in store with deliveries before they reach their home at their doorstep.

 Case Study

Alfa-Bank

Learn how the combination of Alfa-Bank’s in-depth fraud expertise and SmartGuard’s capabilities has been highly effective, driving down fraud rates and preventing up to US$1 million per week in losses.

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Solutions for eCommerce

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eCommerce

SmartVista’s eCommerce engine provides a secure, state-of-the-art gateway for internet payment processing.

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Loyalty

In many parts of the world customers expect their card providers to offer a wide range of loyalty and reward programs.

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Marketplace

Small businesses are the lifeblood of any economy. BPC’s SME MarketPlace is all about financial inclusion for small enterprises.

eCommerce highlights

Linking a real life to a digital shopping experience
Artificial intelligence: insight means business
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Multi-channel: shop anywhere
Content = customer engagement

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