Over the past decade, BPC’s SmartVista platform has supported Banco BHD’s transformation from a legacy processing environment to a modern, flexible and scalable payments ecosystem. Through this long-standing partnership, the bank has enhanced its in-house processing capabilities, strengthened its ATM channel strategy and expanded its card transaction infrastructure to meet growing customer expectations and market demands.
The implementation of SmartVista enabled Banco BHD to fully replace its legacy payments platform and establish a modern environment for network transaction processing. As a result, the bank has improved ATM network monitoring and management, expanded acquiring capabilities, enabled EMV acceptance across terminals and strengthened integration with local payment networks, helping extend acceptance and improve channel performance.
The collaboration has also supported the evolution of Banco BHD’s ATM network from traditional cash-dispensing machines into multifunctional banking touchpoints. Today, customers benefit from services such as cash deposits, contactless transactions, enhanced security features and cardless cash withdrawals, while future capabilities, including cash recycling, are already on the roadmap. Multi-currency functionality, broader scheme acceptance and contactless payment support have further strengthened the customer experience.
During the 13-year collaboration, Banco BHD has continued to expand its ATM footprint and strengthen its presence within the Dominican payment’s ecosystem. The scalability and resilience of the SmartVista platform have enabled the institution to introduce new services faster, maintain greater operational control and respond more effectively to changing market requirements.
Mariflor Alice, Account Manager and New Deals Developer for the Caribbean and Central America at BPC, said: “The Dominican Republic is one of the most dynamic payments markets in the region, and its financial institutions continue to raise the bar for innovation and customer experience. Banco BHD’s modernization journey demonstrates how the right technology foundation can support long-term growth, operational efficiency and service evolution. We are proud to have partnered with Banco BHD for 13 years and to continue supporting its vision with the capabilities of SmartVista and the expertise of our teams.”
Looking ahead, BPC remains committed to supporting financial institutions across Latin America and the Caribbean in their digital transformation journeys. The company will continue investing in technologies that enable banks to modernize payment ecosystems, strengthen transaction security, improve operational efficiency and deliver innovative services that meet the needs of a rapidly evolving digital economy.
The 13-year collaboration between BPC and Banco BHD reflects a shared commitment to innovation, resilience and continuous improvement, demonstrating how strategic technology partnerships can help shape the future of payments in the Dominican Republic and beyond.