Since the first modern ATMs were launched more than 50 years ago, they have changed almost beyond recognition.
ATMs have evolved into critical channels that provide self-service capabilities for bank customers and reduce reliance on branches. Today, as well as withdrawing cash, customers can, for example, purchase a prepaid card, top up a mobile account or even buy movie tickets using face-recognition technology. They now expect to be able to use ATMs to pay bills, transfer money and convert currency. Interactive video, contactless device support, and biometric authentication are now being introduced.
Today’s ATMs do much more than dispensing cash, they typically support a wide range of customer services and these devices are often equipped with advanced technology like biometric authentication, interactive videos or contactless device interfaces.
Managing an ATM network today is a complex operation, where each ATM must deliver an uninterupted 24x7 service and where the cash held in each ATM needs to be optimized. At the same time, the ATM estate is one of the bank’s customer facing channels, delivering marketing messages and ensuring new products and services can be launched rapidly. ATM Management from BPC provides all these capabilities and more. Easy to use, the solution is quick to install and cost-effective to operate.
ATMs no longer are a one size fits all channel, consumers are getting more accustomed to personalized services and the service they expect to get at an ATM are no exception. SmartVista comes with the ability to personalize screens on certain ATMS or for individual customers. Just like any other channel, an ATM can be used to broadcast targeted marketing messages to consumers.
ATM Management ensures the right amount of cash is held in ATMs, dramatically reducing the costs associated with cash processing. When integrated with ATM Management’s comprehensive dashboards and linked to the map-based view, replenishment plans can be optimized for speed and cost.
Bank Sinarmas was looking for a digital uplift to move away from legacy technologies at times when the central bank enforced the introduction of chip-based cards and payment devices, which legacy systems cannot handle.
BPC has introduced its SmartVista suite for a big bang deployment approach, marking a major shift in technology and customer experience.
With Switch from BPC, issuers, acquirers and processors can manage the fast-moving payments landscape and deliver the best levels of service to their customers.
The BPC eWallet product supports credit, debit and prepaid cards straight out of the box including support for specialist card types.
BPC ‘s SmartVista payment hub centralizes the processing of all payments at a bank, whether they be Card, Real-time, ACH or any other form of payment.