Working at BPC

Regional Marketing Specialist - APAC Region    

Job Summary: We are looking for a dynamic and detail-oriented Marketing Specialist to join our marketing team in BPC and assist with our marketing efforts across the APAC region. The ideal candidate will support our marketing team with event logistics, database management, social media activities, competitor research, and day-to-day operations. This role is crucial for maintaining the integrity and effectiveness of our marketing strategies.

Key Responsibilities:

1. Event organisation
   • Assist in the planning and execution of marketing events, webinars, and conferences to sales team and global marketing
   • Coordinate with vendors, venues, and other stakeholders to ensure smooth event operations.
   • Help preparing event materials, including presentations, brochures, and giveaways.
   • Conduct Pre, During and Post event follow-up campaigns (social announcements, email follow-ups, invitations)
2. Awards
   • Identify relevant industry awards in APAC and oversee the submission process (end-to-end).
   • Craft compelling award submissions that highlight our company's strengths and achievements and utilize awards as a tool for brand enhancement and recognition
3. Lead Generation
   • Help to execute lead gen campaigns for the region and globally
   • Prepare data for the campaigns
   • Assist in preparation of assets for the campaign
4. Database Integrity
   • Maintain and update client and marketing databases to ensure accuracy and completeness.
   • Conduct regular audits of databases to identify and correct errors.
   • Maintain CRM
5. Social Media Management
   • Assist in creating and scheduling content for various social media platforms.
   • Monitor social media channels for engagement opportunities
   • Analyze social media metrics to measure performance and suggest improvements.
6. Competitor Research
   • Conduct research on global and regional competitors to gather insights on their marketing strategies. Compile and present findings to the marketing team for strategic planning.
7. Marketing Materials
   • Update existing marketing materials to reflect current branding and messaging.
   • Assist in the creation of new marketing materials as needed.
8. Day-to-Day Operations
   • Support the marketing team with daily tasks
   • Assist in the development and execution of marketing campaigns.
9. Content Creation
   • Create regional content applicable to various channels to engage and attract customers relevant to APAC. Blogs, Thought Leadership, Articles.
10. Partner Relationships
    • Assist in the coordination of joint marketing activities/events/webinars with partners/associations

KPIs:

1. Event Success Rate. Assist with minimum of 1 successful event per quarter in APAC

1. CRM. Clean database of errors. No more than 5% of data discrepancy of total contacts in database. Full check-up and update of CRM database 1 per half year.
2. Creation of digital database with customer information in BPC CRM, that contains information on all customers, all necessary information.
3. Social Media Engagement. Ensure growth of LinkedIn subscribers for all BPC business lines
4. Marketing Materials. Update of existing marketing materials. Ensure that all material is localized.
5. Marketing repository. Gathering of all reference letters from all customers and creation of database in marketing repository. Keeping them up-to-date
6. Timely help to marketing team with other marketing activities in the region and globally

Apply here

Implementation Engineer - Thailand - Delivery Department - Asia Pacific

• Installation of SmartVista products
• Configure SmartVista based on the customer requirements.
• Communicate to customers the steps necessary to maintain and update software products
• Assist in documenting of SmartVista products and installation instructions
• Assist in testing new releases / updates
• Any other duties and/or responsibilities as may be assigned
• Telephone and On-site Support of software products, if needed
• Diagnosing software problems, localization of the  problem’s sources, identifying the bugs

Knowledge, skills and abilities:

• Knowledge of SQL/PLSQL
• Knowledge in Unix/Linux operation systems as a confident user
• Self-Motivated
• Excellent people skills
• Positive attitude

Skills below would be benefit:

• Understanding of Java technologies
• Knowledge of C language (reading code) as a plus 
• Oracle database administration
• Understanding of  basic principles of e-payments and cards payments technologies

Work experience requirements:

• Five or more years’ experience with software development or support
• Banking and Finance, Payment products 
• Experience in payment and card processing software

Education requirements:

• College degree is a must
• Post-secondary credit hours in a technical related field ORACLE, Unix
• English  - upper intermediate

Apply here

What impact you can create at BPC?

In this role, you will develop and implement progressive people strategies, programmes, and practices, to enhance employees’ experiences, supporting BPC’s growth and market penetration. Your responsibilities include recruiting and building a high-performing, diverse and inclusive workforce, driving change initiatives, and representing the brand’s values externally. You will also provide a professional, comprehensive, HR service to our EMEA based BPC employees and to work as a member of the regional team and BPC HR team supporting the delivery of best practice global HR solutions within a diverse and complex operating environment. You will be reporting directly to the CEO of the company and also to the Managing Director of MEA Region.

Recruiting (60%)

• Recruiting/ Onboarding/Offboarding
  • Manage the recruiting process, ensuring a positive candidate experience
  • Manage the onboarding process, ensuring a positive new hire experience
  • Identify opportunities for talent upgrades where necessary
  • Source and recruit strong talent in the region

Performance/Strategy/Employee Support (40%)

• Performance & Talent Mgmt 
  • Manage the people agenda within the region to assess top and bottom talent and executing on action plans for each
  • Facilitate performance appraisal process and leverage outcome for promotions, salary increases, bonuses, etc
  • Identify succession planning for key positions
• Strategic Initiatives – Coaching & Counsel, Organizational Effectiveness
  • Build strong, cooperative relationships with the leaders in the region, creating trust and loyalty
  • Aid business leaders in their organizational design to create manageable spans of control, etc
  • Strive to achieve role clarity utilizing job infrastructure consistency, etc
• Tactical/Admin Responsibilities
  • Act as the primary HR point of contract for all employees within region/scope

Profile

• The ideal candidate will be a graduate, hold a HR or relevant professional qualification with 10+ years of recruitment experience, generalist experience, project management, planning and HR service delivery.
• Coming from a technology or consulting environment, they will understand the needs of a Sales, Services and Support client group and will be comfortable delivering a focused, high quality HR service both in terms of projects and day to day operations.
• Experience of working in a matrixed business and HR environment in and international technology or services business.
• Excellent communication skills and be adaptable enough to work in partnership with a diverse client group.
• To contribute towards the development, review and improvement of HR and management policies, processes and procedures throughout the region.

Skills & Competences

• Able to build effective relationships with people at any level within the organization based on trust, professionalism and personal integrity.
• Able to work effectively in both the administrative, transactional level and the HR business partnering and advisory level.
• Excellent communicator.
• Strong personal motivation & self-confidence.
• Resilience & flexibility.
• Courageous and fearless in dealing with people and matters.
• Commercially aware with excellent planning and organizing skills.
• Strong professional & technical HR knowledge.

Apply here

Business Analyst - Digital banking / Fraud / MEA & APAC

• Analysis and preparation for business requirements, traceability matrix, work breakdown structure, functional specification, working with user cases

• business process modeling or data modeling, or preparing use-case or sequence

diagrams during sales process and post sales (on specific projects)

• Technical and functional understanding of system being analyzed and how it affects the

various business units

• Preparation for Pricing model, competition analysis, product market fit, …

• Creation of clear and concise PowerPoint

Requirements : 

• Multi-tasking skills and the ability to balance multiple priorities and keep up with project scope changes

• Self-starter with leadership skills in order to take charge of or facilitate requirement gathering sessions

• Good presentation skills, and ability to communicate with various audiences, including end users, managers, and members of the IT team

• Able to work well with both internal (cross-functional teams) and external clients

• Readiness to travel on client site when necessary

• Educated to at least Bachelor’s degree in Computer Science or equivalent

• Have hands-on experience with a good track record in participating medium to large scale project and have gone through at least one complete SDLC

• Minimum of 5 years of total work experience with relevant experience in Cards/Payments/Digital banking

• Knowledge of either digital Banking, Fraud , Payment Schemes/network, Card Management, Payment Management, Merchant Management, Loyalty, EMV Chip Card or Settlement systems, ATM/POS, Mobile Payments

• Experience with enterprise fraud management solutions will be a plus

• Must be analytical, detail and systematic

• Excellent PowerPoint skills

• Possess strong written and verbal communication skills

• Have a positive attitude to meet new challenges and deadlines within a fast-paced environment.

• Work fast and eager to learn more.

• Self-starter and self-learner with a proactive attitude and drive to get things done.

Apply here

Enterprise Fraud Management Solution Expert - APAC & MEA 

About The Role

This is an exciting time for BPC as we have seen success with SmartVista Fraud Management solution within the APAC MEA region. We seek an expert to join Fraud Management Solution team to further develop and support our growth towards the next level. We are looking for a talented and self-driven Fraud Solution Expert who thrives in working closely with, and supporting, the sales organization within dynamic sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

1- Technical Expertise:

You need to understand BPC's organization's software products or solutions deeply. This

includes both the technical architecture and the software's functionalities.

2- Pre-Sales Support:

You work closely with the sales team to understand the customer's requirements and

challenges. Using your technical knowledge, you will help tailor the software solution to meet

the customer's specific needs and support them in their roadmap challenges.

3- Sales:

In some cases, you may have to manage some clients directly where no Sales presence has

been set and agreed upon with the Country Manager/Managing Director.

4- Product Demonstrations:

You will often conduct product demonstrations for potential clients. This involves showcasing the software's features and capabilities to demonstrate how it can address the client's business problems.

5- Customization and Integration:

You may assist clients in understanding how the software can be customized or integrated into their existing systems to maximize its utility for their particular use case.

6- Technical Presentations:

You will be involved in creating and delivering technical presentations, proposals, and documentation that help potential clients understand the technical aspects of the solution.

7 - Customer Discovery Workshop:

You may provide or assist with workshops to help clients define their roadmap and maximize the ROI with our solutions.

8 - Collaboration:

You collaborate with various internal teams, such as sales, marketing, product development, and customer support, to ensure a seamless customer experience.

Requirements : 

● Excellent writing skills

● Bachelor’s or Master’s degree in Business, IT or a related field.

● Proven experience in a business development role, with an understanding of APAC& MEA markets

● Proven knowledge of the Enterprise Fraud Management within the financial services industry.

● An entrepreneurship mindset, with the ability to work in a fast-paced, rapidly expanding and changing environment is a must

● Willingness to learn and grow in B2B

● Exceptional communication and interpersonal abilities.

● Ability to think creatively and strategically, with strong analytical skills.

Apply here

Digital Banking and SME Solution Expert - APAC

About The Role

We seek an expert to join our Digital and SME Banking Solution team to develop and support our growth in the APAC region. This is a new position that will support the line of business and accelerate our ambition to capture market share. You will be supporting the Sales organization in selling our Digital Banking / SME Solutions.

1- Technical Expertise:

You need to understand BPC's organization's software products or solutions deeply. This includes both the technical architecture and the software's functionalities.

2- Pre-Sales Support:

You work closely with the sales team to understand the customer's requirements and challenges. Using your technical knowledge, you will help tailor the software solution to meet the customer's specific needs and support them in their roadmap challenges.

3- Sales:

In some cases, you may have to manage some clients directly where no Sales presence has been set.

4- Product Demonstrations:

You will often conduct product demonstrations for potential clients. This involves showcasing the software's features and capabilities to demonstrate how it can address the client's business problems.

5- Customization and Integration:

You may assist clients in understanding how the software can be customized or integrated into their existing systems to maximize its utility for their particular use case.

6-Technical Presentations:

You will be involved in creating and delivering technical presentations, proposals, and documentation that help potential clients understand the technical aspects of the solution.

7- Customer Discovery Workshop:

You may provide or assist with workshops to help clients define their roadmap and maximize the ROI with our solutions.

8 - Collaboration:

You collaborate with various internal teams, such as sales, marketing, product development, and customer support, to ensure a seamless customer experience.

Qualifications:

● Excellent writing skills

● Bachelor’s or Master’s degree in Business, IT or a related field.

● Proven experience in a business development role, with an understanding of APAC markets

● Proven knowledge in the payment industry, transactions, acquiring, and issuing.

● An entrepreneurship mindset is a must

● Willingness to learn and grow in B2B

● Exceptional communication and interpersonal abilities.

● Ability to think creatively and strategically, with strong analytical skills.

Digital Banking and SME Solution Expert - NALA region 

About The Role

We seek an expert to join our Digital and SME Banking Solution team to develop and support our growth in the NALA region. This is a new position that will support the line of business and accelerate our ambition to capture market share. You will be supporting the Sales organization in selling our Digital Banking / SME Solutions.

1- Technical Expertise:

You need to understand BPC's organization's software products or solutions deeply. This includes both the technical architecture and the software's functionalities.

2- Pre-Sales Support:

You work closely with the sales team to understand the customer's requirements and challenges. Using your technical knowledge, you will help tailor the software solution to meet the customer's specific needs and support them in their roadmap challenges.

3- Sales:

In some cases, you may have to manage some clients directly where no Sales presence has been set.

4- Product Demonstrations:

You will often conduct product demonstrations for potential clients. This involves showcasing the software's features and capabilities to demonstrate how it can address the client's business problems.

5- Customization and Integration:

You may assist clients in understanding how the software can be customized or integrated into their existing systems to maximize its utility for their particular use case.

6-Technical Presentations:

You will be involved in creating and delivering technical presentations, proposals, and documentation that help potential clients understand the technical aspects of the solution.

7- Customer Discovery Workshop:

You may provide or assist with workshops to help clients define their roadmap and maximize the ROI with our solutions.

8 - Collaboration:

You collaborate with various internal teams, such as sales, marketing, product development, and customer support, to ensure a seamless customer experience.

Qualifications:

● Excellent writing skills

● Bachelor’s or Master’s degree in Business, IT or a related field.

● Proven experience in a business development role, with an understanding of NALA markets

● Proven knowledge in the payment industry, transactions, acquiring, and issuing.

● An entrepreneurship mindset is a must

● Willingness to learn and grow in B2B

● Exceptional communication and interpersonal abilities.

● Ability to think creatively and strategically, with strong analytical skills.

Project Manager -Thailand - Delivery Asia Pacific 

The role of the Project Manager is to drive and support delivery of Software implementation projects that are aligned with the overall business objectives and corporate strategy, working across all business areas and in cooperation with all operations and functions. This role requires a relentless and innovative pursuit in implementing best in class service solutions for card payment processing.  

The project manager, will work closely with the clients to understand their needs / challenges, providing solutions and recommendations to meet requirements. 

 Responsibilities : 

·   Manage the solution implementation projects

·   Manage the delivery of innovative ideas and solutions that will reduce costs through effective planning and project management.

·   Manage the project’s budget, monitoring expenditures and costs against this budget and delivering to agreed costs.

·   To provide the Project Financial Analysis with an accurate financial model of projected benefits, (Project Finance, ROI analysis).

·   To maintain Project Status information, providing with up-to-date project information.

·   To inform the Project Sponsor with latest project progress, by identifying/resolving potential roadblocks and exploring other potential projects opportunities.

·   Maintain and develop relationships with existing and potential subcontractors.

·   Drive process improvement.

·   Carry out post implementation reviews of programs / projects to ensure that original goals / requirements are being met.

·   Provide weekly status reports to the clients and BPC Management

·   Identify project risks and mitigate them (Risk Management)

Requirements:

·   Strong background in Project Management – minimum of 5 year’s experience.

·   Proven record of implementing projects in IT (cards, banking and payments will be the benefit).

Knowledge: 

·   Extensive knowledge of the card payment industry. (Preferred)

·   MS Project Office

·   MS Word, Excel, Power Point, Visio

Skills

·   Excellent interpersonal, presentation and communication skills

·   Proactive, self-driven and motivated with the ability to manage multiple work streams simultaneously

·   Ability to plan, prioritize and execute with a positive and enthusiastic attitude, with ambitious objectives

·   Ability to work on own initiative and thrive on responsibility

·   High energy and tolerance for stress.

·   Excellent Organizational Skills.

·   Ability to work under pressure and to tight deadlines.

·   Ability to travel

Apply here

Pre Sales/Bid Consultant - APAC region 

Key Objectives

• Provide specialist product knowledge and domain expertise in the support of Card management and Payments solution sales
• Support sales activities for transactions processing business line within the specified region
• Assist in developing new business in the specified region

Responsibilities:

• Provide Pre-sales Solution/Product Consultancy
• Maintain Cards and Payments Business and Market Knowledge
• Demonstrate awareness of competitors and their strategies
• Analyse business requirements
• Produce proposals and RFP/RFI responses.
• Work with customers to understand their technology needs, requirements, and implementation, understand and overcome potential objections of a technical and business nature
• Conduct business and product presentations for prospects
• Provide product demonstrations and presenting to customers
• Understand and document customers’ product/technical requirements
• Identify market trends
• Support In-Country partners
• Advise Product Management on the business functionality required
• Contribute to the marketing campaigns and exhibitions

The ideal candidate minimum qualifications:

• Educated to at least Bachelor Degree
• Relevant experience in the Cards/Payments industry in either product consulting, Business Analysis, Business User or sales support role
• Experience on payment Switches  
• Experience with card/payments/transactions processing solutions
• Knowledge of card management, payment management, Merchant Management, Loyalty, Chip Card or Settlement systems
• Knowledge of IT and Operations
• Ability to travel internationally at short notice on regular basis
• Ability to motivate self and work independently with little supervision to provide sales support and develop sales opportunities
• Excellent presentation and writing skills, excellent communication skills, written and verbal, and be experienced in developing and presenting your ideas at different level wide audience
• Adaptable and able to maintain a professional image
• Ability to listen, analyses, discusses and promotes solutions with customers and responds to their needs
• Working in team environment with a strong client focuses and project delivery

Apply here

APAC Pre Sales Lead - SaaS

About Us:

BPC is a global leader in providing cutting-edge payment solutions and services to clients across 100+ countries. With a focus on innovation and reliability, we empower businesses and financial institutions to navigate the complex landscape of payment processing. We are seeking a dynamic and visionary APAC Presales Lead to lead and shape the future of our SaaS payment business.

Position Overview:

This is an exciting opportunity for an experienced industry professional with strong core technical skills to join and add value to a dedicated and friendly team.

You will provide technical expertise working closely with the sales and customer support team, develop and enhance sales and support processes, and present product or service solutions to meet ambitious sales growth targets in the region.

You will provide technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams and partners on proposal activities. 

You will also be actively driving and managing the pre sales process with direct and channel customers and you must be able to articulate the company’s technology and product portfolio, positioning to both business and technical users. 

Key Responsibilities:

• Work in close collaboration with the sales team to respond to proposals and client presentations/demos covering the technical aspects of the solution.
• Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements.
• Support the sales team with regards to assessing the business case for responding to specific opportunities in terms of technical competency to deliver and commercial viability.
• In collaboration with internal and external stakeholders, design and document the solution for the purposes of delivering it to a broad audience of technical/non-technical stakeholders.
• Engage multiple business units including software engineering, operations, product management and business Teams.
• Maintain a broad and deep technical understanding of the product line and the underlying technologies and protocols.
• Remains knowledgeable and up-to-date on changes and developments in enterprise computing, infrastructure, and cloud computing provider industries.
• Able to convey customer requirements to Product Management teams.
• Creating and iterating on RFPs and POCs that compel customers to buy.

Qualifications:

• Able to travel throughout sales territory without restriction and frequently on short notice.
• Relevant previous experience in a similar pre-sales role within a SaaS payments focused business.
• Good technical understanding of a variety of payment technologies.
• Strong analytical and logical approach to solving potentially complex technical challenges.
• Good communication and presentation skills.
• Good ability to clearly articulate technical solutions to both a technical and non-technical audience.
• Ability to multi-task and work within a dynamic work environment.
• Ability to research and keep on top of payment industry developments.

Why Join Us: 

Be part of a global leader in payment solutions, shaping the future of payment processing.

Enjoy a competitive compensation package and opportunities for career growth.

Contribute to our mission of providing secure and efficient payment solutions that empower businesses worldwide.

Apply here

Regional Marketing Manager - MEA    

• Evaluating and optimizing marketing and pricing strategies
• Analyzing market trends and preparing forecasts
• Increasing brand awareness and market share
• Coordinating marketing strategies with the sales, financial, public relations, and production departments
• Coordinating and establishing relationships with regional and global analysts
• Developing and managing the marketing department's budget
• Overseeing branding, advertising, and promotional campaigns
• Preparing and presenting quarterly and annual reports to senior management
• Promoting our brand at trade shows and major industry-related events
• Keeping informed of marketing strategies and trends
• Generating new business leads

Competencies Required

• Leadership, resilience, resourcefulness

• Ability to work independently

Knowledge and Skills

• Related similar experience , ideally from payment software domain 

• Experiences in working with people across diverse geographies/cultures.

• Ability to work through ambiguity and be focused on the business objectives.

• Excellent presentation and communication skills are required.

Apply here

Project Manager - APAC Region

The role of the Project Manager is to drive and support delivery of Software implementation projects that are aligned with the overall business objectives and corporate strategy, working across all business areas and in cooperation with all operations and functions. This role requires a relentless and innovative pursuit in implementing best in class service solutions for card payment processing.  

The project manager, will work closely with multi clients to understand their needs / challenges, providing solutions and recommendations to meet requirements. 

 Responsibilities : 

·   Manage the solution implementation projects

·   Manage the delivery of innovative ideas and solutions that will reduce costs through effective planning and project management.

·   Manage the project’s budget, monitoring expenditures and costs against this budget and delivering to agreed costs.

·   To provide the Project Financial Analysis with an accurate financial model of projected benefits, (Project Finance, ROI analysis).

·   To maintain Project Status information, providing with up-to-date project information.

·   To inform the Project Sponsor with latest project progress, by identifying/resolving potential roadblocks and exploring other potential projects opportunities.

·   Maintain and develop relationships with existing and potential subcontractors.

·   Drive process improvement.

·   Carry out post implementation reviews of programs / projects to ensure that original goals / requirements are being met.

·   Provide weekly status reports to the clients and BPC Management

·   Identify project risks and mitigate them (Risk Management)

Requirements:

·   Strong background in Project Management – minimum of 8 year’s experience.

·   Proven record of implementing projects in IT  (cards, banking and payments will be the benefit).

Knowledge & skills: 

·   Extensive knowledge of the payment domain 

·   MS Project Office

·   MS Word, Excel, Power Point, Visio

·   Excellent interpersonal, presentation and communication skills

·   Proactive, self-driven and motivated with the ability to manage multiple work streams simultaneously

·   Ability to plan, prioritize and execute with a positive and enthusiastic attitude, with ambitious objectives

·   Ability to work on own initiative and thrive on responsibility

·   High energy and tolerance for stress.

·   Excellent Organizational Skills.

·   Ability to work under pressure and to tight deadlines.

·   Ability to travel

Language requirements

·   Excellent written and spoken English

Apply here

Business Analyst - APAC Region  (Chinese speaking)

Responsibilites  

• Preparing analysis and the business requirements, traceability matrix, work breakdown structure, functional specification
• working with user cases, business process modeling or data modeling, or preparing use-case or sequence diagrams during the sales process and post sales (on specific projects)
• Technical and functional understanding of system being analyzed and how it affects the various business units
• being point of contact with various audiences, including end users, managers, and members of the IT team
• Acting as constant liaison with both internal and external clients
• Acting as dedicated point of contact with client(s) and being physical face to represent on client(s) premises, the company’s interest 

Requirements : 

• Relevant similar experience  in Cards/Payments industry based projects
• Proficiency in Chinese language (at east mandarin) 
• Good technical and functional understanding of payment system , transaction flows , global architecture
• Multi-tasking skills and the ability to balance multiple priorities and keep up with project scope changes
• Self-starter with leadership skills in order to take charge of or facilitate requirement gathering sessions
• Good presentation skills, and ability to communicate with various audiences, including end users, managers, and members of the IT team
• Willing to travel
• Must be analytical, detail and systematic
• Possess strong written and verbal communication skills
• Have positive attitude to meet new challenges and deadlines.

Apply here

ATM Scenario Developer - Sri Lanka - Delivery Department APAC

Responsibilities:

• To design configuration scripts, install, test and support of implementation Smart Vista ATM modules for ongoing BPC projects.
• To install, configure, test and support other SmartVista modules and functionality for ongoing BPC projects.
• To consult Clients and BC engineers about functioning of implemented Smart Vista Modules.
• To conduct trainings for Clients and BPC engineers about Smart Vista ATM modules. Schedule is determined from time to time by the Company.
• To perform weekly reports to supervisor
• To perform regular mandatory reports at systems defined by Company (ESM, Lotus Notes, Microsoft Project and other, ...).
• To perform any other duties explicitly defined in exhibits to this contract or which commonly associated with objectives stipulated here before

Requirements:

• College degree is a must
• Similar previous experience 
• English  - upper intermediate

Apply here

Test Engineer - APAC region 

Responsibilities

• Design, develop, test, deploy and maintain a test automation framework, to ensure testing coverage

• Maintain Git repositories, and review pull requests

• Work with QA analysts and software developers to enhance the automation framework’s capabilities.

• Generate automated reports of test executions

• Design test cases to cover requirements according to test strategy

• Create and maintain test ware (test data, testing environment, utilities and tools, etc.)

• Participate in daily scrums and formal review sessions

• Contribute to best practices and internal knowledge base

Job Requirement

• Professional Programming experience in Object Oriented Programming (preferably Python)

• Ability to write clean and structured code

• Ability to work and follow Agile methodologies in application development and participate in sprint ceremonies

• Knowledge of source code management tools and best practices

• Experience working with REST APIs

• Practical experience in writing simple SQL-queries

• Understanding basic principles of Unix-like systems

• Excellent problem-solving skills.

• Considerable previous experience of developing and executing test cases, test data and tangible quality measures

• Knowledge and practical experience of all test stages and types (unit, component, system,

integration, functional, reliability, availability, volume, and performance testing)

• Practical experience in defining and using complex test data sets

• Ability to work in a team

Apply here

Support Engineer: Vietnam/India - Delivery Department - Asia Pacific

As a Support Engineer, you report to the Team Leader or Support Manager of the BPC

Global Support Center, and will be responsible for support of all BPC solutions to BPC clients worldwide.

The position requires the following attributes:

• Very good understanding of the support process cycle

• Strong team coordination and communication skills

• Proactive approach to problem solving

General duties

• Telephone and on-site support of software products

• Diagnose software problems, localize problem sources, and identify bugs

• Coordinate the analysis and reproduction of client issues, with the involvement of other groups as required.

• Install and configure SmartVista products

• Communicate with clients regarding the steps necessary to maintain and update software products

• Assist in the documentation of SmartVista products and installation instructions

• Assist in testing new releases and updates

• Maintain the operational support environment

• Maintain a good knowledge of BPC products (software and documentation).

• Participate in building the knowledge base and Q&A for SmartVista products

• Provide a professional support and assistance to BPC clients to understand their issues and open incidents for resolution by the BPC support organization with all the relevant and required information

• Monitor incident resolution progress and regularly interact with resolver groups for updates and resolution as per the defined product or client SLA

• Review the client request history to assess risk and update internal teams as required

• Take ownership of updating BPC client environments to be used in internal testing and verifications and check that this information is available on the relevant Confluence pages

• Work pro-actively to take the cases from the inbox queue to ensure that it is manage as required by the SLA

• Any other duties and/or responsibilities as may be assigned

Requirements

• Fair knowledge of SQL/PLSQL

• Fair knowledge of C language

• Fair knowledge in Unix/Linux operation systems as a confident user

• Self-motivated

• Excellent people skills

• Positive attitude

• Understanding of J2EE (WebLogic)

• Oracle database administration

• Understanding of basic principles of e-payments and cards payments technologies

• Testing Experience and qualification

The following qualifications are required for the position:

• Three or more years’ experience with software development or support

• Solid experience in ORACLE database administration, SQL/PLSQL, Unix, and WebLogic

• Solid experience with ISO8583 messaging or card transaction processing, ecommerce, and mobile remittance

• Experience in payment and card processing software

• College degree preferred

• Post-secondary credit hours in a technical related field such as ORACLE or Unix

• Fluent in written and spoken English

Apply here

System Administrator (SaaS) - India - APAC Region   

Duties:

• Implementation, support and upgrade software platforms (integrational software, middleware, RDBMS) remotely or on customer site.
• Installation and configuration of hardware/software platforms at customer site.
• Customer support, incident RCA and troubleshooting.
• Communication with HW/SW vendors during troubleshooting stages: RCA and preparation of solutions for customers
• OS, Hardware and applications performance tunning
• Self-education in new software & hardware releases within work requirements
• Preparation of technical documentation for implementation team and for customers
• Demonstrate and share domain expertise to educate the team members to increase the collective knowledge of the team

Requirements

• Strong interpersonal skills and the ability to perform under pressure situations
• Fast learner, analytical mindset
• Good communication skills, team player
• Orientation to results of work and ability to meet deadlines
• Experience in at least one of technologies: IBM WAS, Oracle Weblogic
• Experience in system monitoring solutions, such as Zabbix, Grafana, etc.
• Participation in complex projects in a role of system administrator, technical expert, implementation engineer, etc.
• Experience in technical documentation preparation.
• Good expertise in one of RDBMS technologies: Oracle Database or/and PostgreSQL
• Basic knowledge of networking stack and equipment(protocols, equipment)
• Hands on experience with hardware configuration of vendors: Oracle/Sun, Dell, HDS, EMC, IBM, HP (model range, configuration\maintenance, troubleshooting)
• Experience with software platforms(or desire to learn): ОС Solaris, ОС Linux Red Hat, IBM AIX - basic characteristics, installation\configuration, virtualization, diagnostics and troubleshooting
• Understanding and experience with High Availability clusters
• Experience with SAN: multipath, hardware, storage systems
• Knowledge in backup&recovery solutions
• Ready to travel 1-2 weeks at a time
• Hands on experience with one or more programming languages: Python, Java, Bash, Perl, etc.
• Experience with infrastructure automation tools and virtualization tools (Ansible)
• Work experience: 3 years+

Apply here

Service Delivery Manager - APAC - Radar Payments  BPC

General purpose of the job

Service Delivery Manager plans, implements, leads, supports of all Payment Processing service delivery initiatives.

• measurement of BPC fact based services against customers

• implement ITIL based service management

• provide numbers and statistics.

• Collect of billable naturals for PMs and sales,

• identify and implement services efficiencies,

• ensure security processes are created and followed,

• manage and measure of customer SLAs and reporting

• maintain accurate policies and service procedures, The Manager of Service Delivery is also responsible for management of vendors for customer related projects and coordination of customer delivery projects where it is applicable.

Duties :

• Supervise day-to-day operations in the customer service department

• General oversight of Service Desk function, including performance trending and ticket analysis, handling escalated support issues, identifying, and quantifying improvement opportunities, and allocating staff accordingly to meet business objectives.

• Other customer related based duties as required

• General planning, implementation, operation and maintenance of the following ITIL processes

o incident management

o problem management

o change management

o acces management of internal and external entities

o customer request fulfilment

o resource capacity plannind and management

o SLA management and reporting

Knowledge, skill and abilities

• Demonstrated experience and knowledge in payment and card processing, and /or banking front or back office, application or systems administration and maintenance

• Demonstrated experience and knowledge of IT systems/data security like PCI DSS or ISO 27001, as it relates to financial institutions or other industries that must comply with federal regulations.

• Strong English communication skills with specific ability to translate detailed technical details to a non-technical audience.

• Proven leadership experience and the ability to interface with all levels (executive to entry level).

• Demonstrated knowledge and experience in regulations and best practices for technical deployments in a financial industry.

• Excellent analytical skills.

• Proficient with the Microsoft Office Suite of products (Word, Excel, PowerPoint, Microsoft Project, and Visio).

• ITIL v3/4 knowledge and skills

Requirements

• 8+ years’ combined IT experience in payment processing and/or banking and/or telecommunications

• 5+ years’ experience leading technical staff in support, maintenance, or project activities and 3+ years’ experience developing and documenting procedures.

• (Preferred) 2+ years’ Financial Institution employment.

• ITIL cert is an advantage

Place in the organization

• Service Delivery and Customer Support team

• direct manager: SDM & CS team lead (Europe)

Working time

• full time permanent contract

• flexible starting / finishing work

• full remote position

Apply here

Implementation Engineer - Philippines - Delivery Department - Asia Pacific

• Installation of SmartVista products
• Configure SmartVista based on the customer requirements.
• Communicate to customers the steps necessary to maintain and update software products
• Assist in documenting of SmartVista products and installation instructions
• Assist in testing new releases / updates
• Any other duties and/or responsibilities as may be assigned
• Telephone and On-site Support of software products, if needed
• Diagnosing software problems, localization of the  problem’s sources, identifying the bugs

Knowledge, skills and abilities:

• Knowledge of SQL/PLSQL
• Knowledge of C language (reading code)
• Knowledge in Unix/Linux operation systems as a confident user
• Self-Motivated
• Excellent people skills
• Positive attitude

Skills below would be benefit:

• Understanding of Java technologies
• Oracle database administration
• Understanding of  basic principles of e-payments and cards payments technologies

Work experience requirements:

• Five or more years’ experience with software development or support
• Banking and Finance, Payments industry
• Experience in payment and card processing software

Education requirements:

• College degree is a must
• Post-secondary credit hours in a technical related field ORACLE, Unix
• English  - upper intermediate

Apply here

Network Engineer India (SaaS) - APAC Region 

General Description

As the financial services industry struggles to stay profitable and perform, technology offers a way to effectively address the effects of regulatory reform, competition, and changing markets. At BPC, we seek people who understand these challenges—talented people of all ages who will bring past experience and new ideas to develop creative e-payment solutions to address these difficult issues.

Responsibilities:

- Maintenance of data center and office networks;

- Participation in regulated and emergency work on the network;

- Provision of security policies;

- Interaction with Telecom operators and setting up connections with operators;

- Interaction with the first line of support;

- Interaction with clients on network connectivity and troubleshooting.

- Reporting and documentation.

Requirements:

- Experience with Cisco equipment (ASA firewalls, Routers and Switches),

- Experience with NGFW Fortinet,

- Experience with BIG-IP F5 Firewall,

- Strong knowledge of routing protocols such as BGP, OSPF,

- Strong knowledge on high availability, redundancy on network devices,

- Strong knowledge in VPN-technologies (IPSec, DMVPN),

- Strong knowledge in technologies of security (AAA, IPS/IDS etc),

- Strong knowledge for STP, PVST+/RSTP, EtherChannel,

- CCNA certification is mandatory.

As a plus would be:

- CCNP Enterprise or CCNP Service Provider,

- Experience in PCI DSS standards,

- Experience with Cloud operators,

Apply here

Partner & Alliance Manager - APAC Region    

The successful candidate will be responsible for developing and executing the company’s global partner strategy. There are three key components of this role:

1. Business Partner Program

- Develop and manage the Business Partner Program Globally.

- Work across functional teams such as, marketing, product, professional services and sales, to identify, recruit and enable partners to support the go to market plan.

- Provide operational support, partner marketing and lead management through business partners.

2. Reseller & Implementation Partners

- Align with the regional sales and indirect sales of BPC solutions through local reseller partners in the various regions

- Strategize, plan and execute joint marketing campaigns with global and local reseller partners.

- Identify and structure proposals for recruiting solution resellers

3. Strategic Alliances

- Alliance management of a select number of strategic Global partners.

- Build innovative new partnering models. Key measurements of success will be indirect sales bookings, new logo acquisition, partner generated leads, recruitment, certification and quality.

Competencies Required

• Leadership, Resilience, Resourcefulness

• Ability to work independently

• Operational Excellence

Knowledge and Skills

• Demonstrated success recruiting, developing and selling technology solutions

through partners/SI alliances for at least five years on a global level.

• Demonstrated success with structuring and selling proposals to solution resellers

• Demonstrated success with formulating and executing Go To Market strategies in global and local regions

• Direct/field sales experiences in payment and financial solutions

• Experiences in working with people across diverse geographies/cultures.

• Ability to work through ambiguity and be focused on the business objectives.

• Excellent presentation and communication skills are required.

• Must be willing to travel extensively.

Apply here

Processing Support Specialist (SaaS - Vietnam / Cambodia

Responsibilities

• Proactively monitor payment processes, identify non-standard activity and exceptions
• Verify all transactions have been executed in a timely and accurate manner.
• Complete regular management reporting according to agreed KPI's
• Preparing and sending Settlement reports to our client base
• Checking and Reconciling settlement figures within area of responsibility, paying identifying any anomalies.
• Identify discrepancies in settlement amounts and initiating fixes
• Checking and monitoring file transfers processed by the card networks, resolving any issues together with internal and client technical teams while escalating issues in accordance with protocols and standards
• Analyses processes and connected issues
• Resolve processing and file transfer issues
• Mandatory reporting to card companies (VISA, MC, AMEX, Diners)
• Preparing and sending Settlement reports to our client base
• Clearing and settlement reconciliation (daily, monthly)
• Verification of the preparation of statements and invoices
• Performing transfers of funds and Direct Debits out to External Bank according SLA
• Carrying out any other activities allocated to the role

Requirements 

• Experience in Banking and Finance Accountancy or equivalent.
• Minimum 5 years of working experience in banking industry or others that relate to Treasury or banking functions.
• Proven understanding of settlement related knowledge such as payment method, country specific payment rules, SWIFT, correspondent bank, clearing channel, etc.

• Having experience with a payment processing systems
• Have working knowledge of basic IT.
• Good interpersonal skills and the ability to multitask in a demanding and fast paced environment.
• Accurate, pro-active, able to work independently and demonstrate strong analytical and communication skills.
• English is the language of communication in BPC.
  
  
  
  

Apply here

Implementation Engineers : Cambodia / India / Vietnam

• Installation of SmartVista products
• Configure SmartVista based on the customer requirements.
• Communicate to customers the steps necessary to maintain and update software products
• Assist in documenting of SmartVista products and installation instructions
• Assist in testing new releases / updates
• Any other duties and/or responsibilities as may be assigned
• Telephone and On-site Support of software products, if needed
• Diagnosing software problems, localization of the  problem’s sources, identifying the bugs

Knowledge, skills and abilities:

• Knowledge of SQL/PLSQL
• Knowledge of C language (reading code)
• Knowledge in Unix/Linux operation systems as a confident user
• Ideally experience for both issuing and acquiring
• Self-Motivated
• Excellent people skills
• Positive attitude

Skills below would be benefit:

• Understanding of Java technologies
• Oracle database administration
• Understanding of  basic principles of e-payments and cards payments technologies

Work experience requirements:

• Five or more years’ experience with software development or support
• Banking and Finance, Payments industry
• Experience in payment and card processing software

Education requirements:

• College degree is a must
• Post-secondary credit hours in a technical related field ORACLE, Unix
• English  - upper intermediate

Apply here

Implementation Engineer - Indonesia - Delivery Department - APAC

• Installation of SmartVista products
• Configure SmartVista based on the customer requirements.
• Communicate to customers the steps necessary to maintain and update software products
• Assist in documenting of SmartVista products and installation instructions
• Assist in testing new releases / updates
• Any other duties and/or responsibilities as may be assigned
• Telephone and On-site Support of software products, if needed
• Diagnosing software problems, localization of the  problem’s sources, identifying the bugs

Knowledge, skills and abilities:

• Knowledge of SQL/PLSQL
• Knowledge of C language (reading code)
• Knowledge in Unix/Linux operation systems as a confident user
• Self-Motivated
• Excellent people skills
• Positive attitude

Skills below would be benefit:

• Understanding of Java technologies
• Oracle database administration
• Understanding of  basic principles of e-payments and cards payments technologies

Work experience requirements:

• Five or more years’ experience with software development or support
• Banking and Finance, Payments industry
• Experience in payment and card processing software

Education requirements:

• College degree is a must
• Post-secondary credit hours in a technical related field ORACLE, Unix
• English  - upper intermediate

Apply here

Implementation Engineer -  Delivery Department LATAM (Colombia , Ecuador) 

Responsibilities:

• Installation of SmartVista products
• Configure SmartVista based on the customer requirements.
• Communicate to customers the steps necessary to maintain and update software products
• Assist in documenting of SmartVista products and installation instructions
• Assist in testing new releases / updates
• Any other duties and/or responsibilities as may be assigned
• Telephone and On-site Support of software products, if needed
• Diagnosing software problems, localization of the  problem’s sources, identifying the bugs

Knowledge, skills and abilities:

• Knowledge of SQL/PLSQL
• Knowledge of C language (reading code)
• Knowledge in Unix/Linux operation systems as a confident user
• Self-Motivated
• Excellent people skills
• Positive attitude

Skills below would be benefit:

• Understanding of Java technologies
• Oracle database administration
• Understanding of  basic principles of e-payments and cards payments technologies

Work experience requirements:

• Five or more years’ experience with software development or support
• Banking and Finance, Payments industry
• Experience in payment and card processing software

Education requirements:

• College degree is a must
• English  - intermediate

Apply here

Implementation Engineer - Mexico - Delivery Department - NALA

Responsibilities:

• Installation of SmartVista products
• Configure SmartVista based on the customer requirements.
• Communicate to customers the steps necessary to maintain and update software products
• Assist in documenting of SmartVista products and installation instructions
• Assist in testing new releases / updates
• Any other duties and/or responsibilities as may be assigned
• Telephone and On-site Support of software products, if needed
• Diagnosing software problems, localization of the  problem’s sources, identifying the bugs

Knowledge, skills and abilities:

• Knowledge of SQL/PLSQL
• Knowledge of C language (reading code)
• Knowledge in Unix/Linux operation systems as a confident user
• Self-Motivated
• Excellent people skills
• Positive attitude

Skills below would be benefit:

• Understanding of Java technologies
• Oracle database administration
• Understanding of  basic principles of e-payments and cards payments technologies

Work experience requirements:

• Five or more years’ experience with software development or support
• Banking and Finance, Payments industry
• Experience in payment and card processing software

Education requirements:

• College degree is a must
• Post-secondary credit hours in a technical related field ORACLE, Unix
• English  - upper intermediate

Apply here

Project Manager - Chile 

The role of the Project Manager is to drive and support delivery of Software implementation projects that are aligned with the overall business objectives and corporate strategy, working across all business areas and in cooperation with all operations and functions. This role requires a relentless and innovative pursuit in implementing best in class service solutions for card payment processing.  

The project manager, will work closely with the clients to understand their needs / challenges, providing solutions and recommendations to meet requirements. 

 Responsibilities : 

·   Manage the solution implementation projects

·   Manage the delivery of innovative ideas and solutions that will reduce costs through effective planning and project management.

·   Manage the project’s budget, monitoring expenditures and costs against this budget and delivering to agreed costs.

·   To provide the Project Financial Analysis with an accurate financial model of projected benefits, (Project Finance, ROI analysis).

·   To maintain Project Status information, providing with up-to-date project information.

·   To inform the Project Sponsor with latest project progress, by identifying/resolving potential roadblocks and exploring other potential projects opportunities.

·   Maintain and develop relationships with existing and potential subcontractors.

·   Drive process improvement.

·   Carry out post implementation reviews of programs / projects to ensure that original goals / requirements are being met.

·   Provide weekly status reports to the clients and BPC Management

·   Identify project risks and mitigate them (Risk Management)

Requirements:

·   Strong background in Project Management – minimum of 5 year’s experience.

·   Proven record of implementing projects in IT (cards, banking and payments will be the benefit).

Knowledge: 

·   Extensive knowledge of the card payment industry. (Preferred)

·   MS Project Office

·   MS Word, Excel, Power Point, Visio

Skills

·   Excellent interpersonal, presentation and communication skills

·   Proactive, self-driven and motivated with the ability to manage multiple work streams simultaneously

·   Ability to plan, prioritize and execute with a positive and enthusiastic attitude, with ambitious objectives

·   Ability to work on own initiative and thrive on responsibility

·   High energy and tolerance for stress.

·   Excellent Organizational Skills.

·   Ability to work under pressure and to tight deadlines.

·   Ability to travel

Language requirements

·   Excellent written and spoken English

Apply here

Project Manager - LATAM 

The role of the Project Manager is to drive and support delivery of Software implementation projects that are aligned with the overall business objectives and corporate strategy, working across all business areas and in cooperation with all operations and functions. This role requires a relentless and innovative pursuit in implementing best in class service solutions for card payment processing.  

The project manager, will work closely with the clients to understand their needs / challenges, providing solutions and recommendations to meet requirements. 

 Responsibilities : 

·   Manage the solution implementation projects

·   Manage the delivery of innovative ideas and solutions that will reduce costs through effective planning and project management.

·   Manage the project’s budget, monitoring expenditures and costs against this budget and delivering to agreed costs.

·   To provide the Project Financial Analysis with an accurate financial model of projected benefits, (Project Finance, ROI analysis).

·   To maintain Project Status information, providing with up-to-date project information.

·   To inform the Project Sponsor with latest project progress, by identifying/resolving potential roadblocks and exploring other potential projects opportunities.

·   Maintain and develop relationships with existing and potential subcontractors.

·   Drive process improvement.

·   Carry out post implementation reviews of programs / projects to ensure that original goals / requirements are being met.

·   Provide weekly status reports to the clients and BPC Management

·   Identify project risks and mitigate them (Risk Management)

Requirements:

·   Strong background in Project Management – minimum of 5 year’s experience.

·   Proven record of implementing projects in IT (cards, banking and payments will be the benefit).

Knowledge: 

·   Extensive knowledge of the card payment industry. (Preferred)

·   MS Project Office

·   MS Word, Excel, Power Point, Visio

Skills

·   Excellent interpersonal, presentation and communication skills

·   Proactive, self-driven and motivated with the ability to manage multiple work streams simultaneously

·   Ability to plan, prioritize and execute with a positive and enthusiastic attitude, with ambitious objectives

·   Ability to work on own initiative and thrive on responsibility

·   High energy and tolerance for stress.

·   Excellent Organizational Skills.

·   Ability to work under pressure and to tight deadlines.

·   Ability to travel

Language requirements

·   Excellent written and spoken English

Apply here

C Developer  - NALA Region

Responsibilities :

- Support of existing functionality

- Developing and testing new functionality

- Implementing new functionality on the customer side

- Providing functional consulting to business analysts and technical writers

Requirements:

- C development experience from 2 years (Linux/UNIX)

- Knowledge/experience of Pro *C

- Experience of writing scripts to build source code (make)

- Experience in writing shell scripts

- SQL (Oracle) knowledge

- Technical English is preferred

- Willingness and ability to work in a team, solve non-standard situations

- Able to communicate with clients (in technical problem solving)

- Knowledge of ISO8583 standard

- Knowledge of banking software, experience of integration with various banking systems

- Experience of working with SVN, git, Eclipse

- ISO8583 and banking /payment domain as a plus

Apply here

PL/SQL Developer (BO) - NALA region 

• writing Procedures, Functions, Triggers, Cursors, Dynamic SQL and Views;
• using Cursors, Ref-cursors, Bulking techniques, Oracle Supplied Packages, Exception handling, Collections, & Dynamic SQL;
• developing various procedures, functions and packages to implement the new business using PLSQL;
• diagnosis and resolving performance problems in SQL/PLSQL;
• helping QA team and support team by explaining the developed code and solved prod issues and UAT issues by fixing bugs.

Requirements:

• strong knowledge of SQL/PLSQL
• Teamwork and collaborative skills;
• Verbal and written communication;
• Adaptability;
• Logical thinking and Problem-solving skills;
• Attention to detail;
• Time management;

Work experience requirements:

• Five or more years’ experience with software development
• Experience appreciated from Bank/Finance, Payments industry, card processing software

Education requirements:

• College degree is a must
• English - upper intermediate

Apply here

Support Engineer  (Fraud monitoring) - Bogotá - Project Delivery Department - North America & Latin America

General duties

• Telephone and on-site support of software products

• Diagnose software problems, localize problem sources, and identify bugs

• Coordinate the analysis and reproduction of client issues, with the involvement of other groups as required.

• Install and configure SmartVista products

• Communicate with clients regarding the steps necessary to maintain and update software products

• Assist in the documentation of SmartVista products and installation instructions

• Assist in testing new releases and updates

• Maintain the operational support environment

• Maintain a good knowledge of BPC products (software and documentation).

• Participate in building the knowledge base and Q&A for SmartVista products

• Provide a professional support and assistance to BPC clients to understand their issues and open incidents for resolution by the BPC support organization with all the relevant and required information

• Monitor incident resolution progress and regularly interact with resolver groups for updates and resolution as per the defined product or client SLA

• Review the client request history to assess risk and update internal teams as required

• Take ownership of updating BPC client environments to be used in internal testing and verifications and check that this information is available on the relevant Confluence pages

• Work pro-actively to take the cases from the inbox queue to ensure that it is manage as required by the SLA

• Any other duties and/or responsibilities as may be assigned

Requirements

• Fair knowledge of SQL/PLSQL

• Fair knowledge of C language

• Fair knowledge in Unix/Linux operation systems as a confident user

• Self-motivated

• Excellent people skills

• Positive attitude

• Understanding of J2EE (WebLogic)

• Oracle database administration

• Understanding of basic principles of e-payments and cards payments technologies

• Testing Experience and qualification

The following qualifications are required for the position:

• Three or more years’ experience with software development or support

• Solid experience in ORACLE database administration, SQL/PLSQL, Unix, and WebLogic

• Solid experience with ISO8583 messaging or card transaction processing, ecommerce, and mobile remittance

• Experience in payment and card processing software

• College degree preferred

• Post-secondary credit hours in a technical related field such as ORACLE or Unix

• Fluent in written and spoken English

Apply here

Processing Support Specialist - NALA region (LATAM)

Responsibilities

• Proactively monitor payment processes, identify non-standard activity and exceptions
• Verify all transactions have been executed in a timely and accurate manner.
• Complete regular management reporting according to agreed KPI's
• Preparing and sending Settlement reports to our client base
• Checking and Reconciling settlement figures within area of responsibility, paying identifying any anomalies.
• Identify discrepancies in settlement amounts and initiating fixes
• Checking and monitoring file transfers processed by the card networks, resolving any issues together with internal and client technical teams while escalating issues in accordance with protocols and standards
• Analyses processes and connected issues
• Resolve processing and file transfer issues
• Mandatory reporting to card companies (VISA, MC, AMEX, Diners)
• Preparing and sending Settlement reports to our client base
• Clearing and settlement reconciliation (daily, monthly)
• Verification of the preparation of statements and invoices
• Performing transfers of funds and Direct Debits out to External Bank according SLA
• Carrying out any other activities allocated to the role

Requirements 

• Experience in Banking and Finance Accountancy or equivalent.
• Minimum 5 years of working experience in banking industry or others that relate to Treasury or banking functions.
• Proven understanding of settlement related knowledge such as payment method, country specific payment rules, SWIFT, correspondent bank, clearing channel, etc.

• Having experience with a payment processing systems
• Have working knowledge of basic IT.
• Good interpersonal skills and the ability to multitask in a demanding and fast paced environment.
• Accurate, pro-active, able to work independently and demonstrate strong analytical and communication skills.
• English is the language of communication in BPC.
  
  
  
  

Apply here

Support Engineer - LATAM - Delivery Department NALA 

General duties

• Telephone and on-site support of software products

• Diagnose software problems, localize problem sources, and identify bugs

• Coordinate the analysis and reproduction of client issues, with the involvement of other groups as required.

• Install and configure SmartVista products

• Communicate with clients regarding the steps necessary to maintain and update software products

• Assist in the documentation of SmartVista products and installation instructions

• Assist in testing new releases and updates

• Maintain the operational support environment

• Maintain a good knowledge of BPC products (software and documentation).

• Participate in building the knowledge base and Q&A for SmartVista products

• Provide a professional support and assistance to BPC clients to understand their issues and open incidents for resolution by the BPC support organization with all the relevant and required information

• Monitor incident resolution progress and regularly interact with resolver groups for updates and resolution as per the defined product or client SLA

• Review the client request history to assess risk and update internal teams as required

• Take ownership of updating BPC client environments to be used in internal testing and verifications and check that this information is available on the relevant Confluence pages

• Work pro-actively to take the cases from the inbox queue to ensure that it is manage as required by the SLA

• Any other duties and/or responsibilities as may be assigned

Requirements

• Fair knowledge of SQL/PLSQL

• Fair knowledge of C language

• Fair knowledge in Unix/Linux operation systems as a confident user

• Self-motivated

• Excellent people skills

• Positive attitude

• Understanding of J2EE (WebLogic)

• Oracle database administration

• Understanding of basic principles of e-payments and cards payments technologies

• Testing Experience and qualification

The following qualifications are required for the position:

• Three or more years’ experience with software development or support

• Solid experience in ORACLE database administration, SQL/PLSQL, Unix, and WebLogic

• Solid experience with ISO8583 messaging or card transaction processing, ecommerce, and mobile remittance

• Experience in payment and card processing software

• College degree preferred

• Post-secondary credit hours in a technical related field such as ORACLE or Unix

• Fluent in written and spoken English

Apply here

BDM Executive - Mexico 

The Key Account/BDM Executive will be responsible for Sales / Business Development / Key Account Management of the BPC Banking Technologies products and services with focus on Mexican market, working with regional Presales and sales resources 

• Deliver sales of the Company’s products and services in defined markets (Fintech, private Banks & financial institution, governmental), as per an agreed sales plan
• Contribute to the Marketing Department in the development and implementation of new sales and marketing strategies
• Accomplishes sales and closing deals within planned timeline
• Ensure that the territories are developed to deliver the company’s sales targets
• Monitor and report about industry and competitors in the markets served
• Adhere to established policies, standards and standard operating procedures
• Provide management with detailed regular reports indicating progress of all sales, renewals, and new business.
• Maintain the corporate IT system with complete, up to date and accurate information on all contacts, leads and opportunities.

• Good understanding of Banking and Payments landscape in Mexico
• Good understanding of Banking Payment and digital banking related products
• 5-7+ years of previous enterprise sales experience with client contacts 
• Prior experience in software or technology sales required
• Proven track record of closing large contracts
• Excellent relationship skills and the ability capacity to find new business opportunities
• Excellent communication skills and stakeholder management
• Experience improving upon processes and pricing structures
• Ability to multi-task and work in a fast-paced environment

Apply here

Pre Sales Manager (with French) - Africa 

Key Objectives

• Provide specialist product knowledge and domain expertise in the support of Card management and Payments solution sales
• Support sales activities for transactions processing business line within the specified region
• Assist in developing new business in the specified region (mainly Africa - french speaking) 

Responsibilities:

• Provide Pre-sales Solution/Product Consultancy
• Maintain Cards and Payments Business and Market Knowledge
• Demonstrate awareness of competitors and their strategies
• Analyse business requirements
• Produce proposals and RFP/RFI responses.
• Work with customers to understand their technology needs, requirements, and implementation, understand and overcome potential objections of a technical and business nature
• Conduct business and product presentations for prospects
• Provide product demonstrations and presenting to customers
• Understand and document customers’ product/technical requirements
• Identify market trends
• Support In-Country partners
• Advise Product Management on the business functionality required
• Contribute to the marketing campaigns and exhibitions

The ideal candidate minimum qualifications:

• Educated to at least Bachelor Degree
• Relevant experience in the Cards/Payments industry in either product consulting, Business Analysis, Business User or sales support role
• Experience on payment Switches  
• Experience with card/payments/transactions processing solutions
• Knowledge of card management, payment management, Merchant Management, Loyalty, Chip Card or Settlement systems
• Knowledge of IT and Operations
• Ability to travel internationally at short notice on regular basis
• Ability to motivate self and work independently with little supervision to provide sales support and develop sales opportunities
• Excellent presentation and writing skills, excellent communication skills, written and verbal, and be experienced in developing and presenting your ideas at different level wide audience
• Adaptable and able to maintain a professional image
• Ability to listen, analyses, discusses and promotes solutions with customers and responds to their needs
• Working in team environment with a strong client focuses and project delivery

Apply here

Project Manager - Africa 

The role of the Project Manager is to drive and support delivery of Software implementation projects that are aligned with the overall business objectives and corporate strategy, working across all business areas and in cooperation with all operations and functions. This role requires a relentless and innovative pursuit in implementing best in class service solutions for card payment processing.  

The project manager, will work closely with the clients to understand their needs / challenges, providing solutions and recommendations to meet requirements. 

 Responsibilities : 

·   Manage the solution implementation projects

·   Manage the delivery of innovative ideas and solutions that will reduce costs through effective planning and project management.

·   Manage the project’s budget, monitoring expenditures and costs against this budget and delivering to agreed costs.

·   To provide the Project Financial Analysis with an accurate financial model of projected benefits, (Project Finance, ROI analysis).

·   To maintain Project Status information, providing with up-to-date project information.

·   To inform the Project Sponsor with latest project progress, by identifying/resolving potential roadblocks and exploring other potential projects opportunities.

·   Maintain and develop relationships with existing and potential subcontractors.

·   Drive process improvement.

·   Carry out post implementation reviews of programs / projects to ensure that original goals / requirements are being met.

·   Provide weekly status reports to the clients and BPC Management

·   Identify project risks and mitigate them (Risk Management)

Requirements:

·   Strong background in Project Management – minimum of 5 year’s experience.

·   Proven record of implementing projects in IT (cards, banking and payments will be the benefit).

Knowledge: 

·   Extensive knowledge of the card payment industry. (Preferred)

·   MS Project Office

·   MS Word, Excel, Power Point, Visio

Skills

·   Excellent interpersonal, presentation and communication skills

·   Proactive, self-driven and motivated with the ability to manage multiple work streams simultaneously

·   Ability to plan, prioritize and execute with a positive and enthusiastic attitude, with ambitious objectives

·   Ability to work on own initiative and thrive on responsibility

·   High energy and tolerance for stress.

·   Excellent Organizational Skills.

·   Ability to work under pressure and to tight deadlines.

·   Ability to travel

Apply here

Project Manager - Africa 

The role of the Project Manager is to drive and support delivery of Software implementation projects that are aligned with the overall business objectives and corporate strategy, working across all business areas and in cooperation with all operations and functions. This role requires a relentless and innovative pursuit in implementing best in class service solutions for card payment processing.  

The project manager, will work closely with the clients to understand their needs / challenges, providing solutions and recommendations to meet requirements. 

 Responsibilities : 

·   Manage the solution implementation projects

·   Manage the delivery of innovative ideas and solutions that will reduce costs through effective planning and project management.

·   Manage the project’s budget, monitoring expenditures and costs against this budget and delivering to agreed costs.

·   To provide the Project Financial Analysis with an accurate financial model of projected benefits, (Project Finance, ROI analysis).

·   To maintain Project Status information, providing with up-to-date project information.

·   To inform the Project Sponsor with latest project progress, by identifying/resolving potential roadblocks and exploring other potential projects opportunities.

·   Maintain and develop relationships with existing and potential subcontractors.

·   Drive process improvement.

·   Carry out post implementation reviews of programs / projects to ensure that original goals / requirements are being met.

·   Provide weekly status reports to the clients and BPC Management

·   Identify project risks and mitigate them (Risk Management)

Requirements:

·   Strong background in Project Management – minimum of 5 year’s experience.

·   Proven record of implementing projects in IT (cards, banking and payments will be the benefit).

Knowledge: 

·   Extensive knowledge of the card payment industry. (Preferred)

·   MS Project Office

·   MS Word, Excel, Power Point, Visio

Skills

·   Excellent interpersonal, presentation and communication skills

·   Proactive, self-driven and motivated with the ability to manage multiple work streams simultaneously

·   Ability to plan, prioritize and execute with a positive and enthusiastic attitude, with ambitious objectives

·   Ability to work on own initiative and thrive on responsibility

·   High energy and tolerance for stress.

·   Excellent Organizational Skills.

·   Ability to work under pressure and to tight deadlines.

·   Ability to travel

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Implementation Engineers : MEA Region (Algeria, Pakistan, Egypt) 

• Installation of SmartVista products
• Configure SmartVista based on the customer requirements.
• Communicate to customers the steps necessary to maintain and update software products
• Assist in documenting of SmartVista products and installation instructions
• Assist in testing new releases / updates
• Any other duties and/or responsibilities as may be assigned
• Telephone and On-site Support of software products, if needed
• Diagnosing software problems, localization of the  problem’s sources, identifying the bugs

Knowledge, skills and abilities:

• Knowledge of SQL/PLSQL
• Knowledge of C language (reading code)
• Knowledge in Unix/Linux operation systems as a confident user
• Ideally experience for both issuing and acquiring
• Self-Motivated
• Excellent people skills
• Positive attitude

Skills below would be benefit:

• Understanding of Java technologies
• Oracle database administration
• Understanding of  basic principles of e-payments and cards payments technologies

Work experience requirements:

• Five or more years’ experience with software development or support
• Banking and Finance, Payments industry
• Experience in payment and card processing software

Education requirements:

• College degree is a must
• Post-secondary credit hours in a technical related field ORACLE, Unix
• English  - upper intermediate

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Support Engineer - Nigeria

As a Support Engineer, you report to the Team Leader or Support Manager of the BPC

Global Support Center, and will be responsible for support of all BPC solutions to BPC clients worldwide.

The position requires the following attributes:

• Very good understanding of the support process cycle

• Strong team coordination and communication skills

• Proactive approach to problem solving

General duties

• Telephone and on-site support of software products

• Diagnose software problems, localize problem sources, and identify bugs

• Coordinate the analysis and reproduction of client issues, with the involvement of other groups as required.

• Install and configure SmartVista products

• Communicate with clients regarding the steps necessary to maintain and update software products

• Assist in the documentation of SmartVista products and installation instructions

• Assist in testing new releases and updates

• Maintain the operational support environment

• Maintain a good knowledge of BPC products (software and documentation).

• Participate in building the knowledge base and Q&A for SmartVista products

• Provide a professional support and assistance to BPC clients to understand their issues and open incidents for resolution by the BPC support organization with all the relevant and required information

• Monitor incident resolution progress and regularly interact with resolver groups for updates and resolution as per the defined product or client SLA

• Review the client request history to assess risk and update internal teams as required

• Take ownership of updating BPC client environments to be used in internal testing and verifications and check that this information is available on the relevant Confluence pages

• Work pro-actively to take the cases from the inbox queue to ensure that it is manage as required by the SLA

• Any other duties and/or responsibilities as may be assigned

Requirements

• Fair knowledge of SQL/PLSQL

• Fair knowledge of C language

• Fair knowledge in Unix/Linux operation systems as a confident user

• Self-motivated

• Excellent people skills

• Positive attitude

• Understanding of J2EE (WebLogic)

• Oracle database administration

• Understanding of basic principles of e-payments and cards payments technologies

• Testing Experience and qualification

The following qualifications are required for the position:

• Three or more years’ experience with software development or support

• Solid experience in ORACLE database administration, SQL/PLSQL, Unix, and WebLogic

• Solid experience with ISO8583 messaging or card transaction processing, ecommerce, and mobile remittance

• Experience in payment and card processing software

• College degree preferred

• Post-secondary credit hours in a technical related field such as ORACLE or Unix

• Fluent in written and spoken English

Apply here

Support Specialist - Jordan (Support Center)  

General duties

• Telephone and on-site support of software products

• Diagnose software problems, localize problem sources, and identify bugs

• Coordinate the analysis and reproduction of client issues, with the involvement of other groups as required.

• Install and configure SmartVista products

• Communicate with clients regarding the steps necessary to maintain and update software products

• Assist in the documentation of SmartVista products and installation instructions

• Assist in testing new releases and updates

• Maintain the operational support environment

• Maintain a good knowledge of BPC products (software and documentation).

• Participate in building the knowledge base and Q&A for SmartVista products

• Provide a professional support and assistance to BPC clients to understand their issues and open incidents for resolution by the BPC support organization with all the relevant and required information

• Monitor incident resolution progress and regularly interact with resolver groups for updates and resolution as per the defined product or client SLA

• Review the client request history to assess risk and update internal teams as required

• Take ownership of updating BPC client environments to be used in internal testing and verifications and check that this information is available on the relevant Confluence pages

• Work pro-actively to take the cases from the inbox queue to ensure that it is manage as required by the SLA

• Any other duties and/or responsibilities as may be assigned

Requirements

• Fair knowledge of SQL/PLSQL

• Fair knowledge of C language

• Fair knowledge in Unix/Linux operation systems as a confident user

• Self-motivated

• Excellent people skills

• Positive attitude

• Understanding of J2EE (WebLogic)

• Oracle database administration

• Understanding of basic principles of e-payments and cards payments technologies

• Testing Experience and qualification

The following qualifications are required for the position:

• Three or more years’ experience with software development or support

• Solid experience in ORACLE database administration, SQL/PLSQL, Unix, and WebLogic

• Solid experience with ISO8583 messaging or card transaction processing, ecommerce, and mobile remittance

• Experience in payment and card processing software

• College degree preferred

• Post-secondary credit hours in a technical related field such as ORACLE or Unix

• Fluent in written and spoken English

Apply here

Project Manager - Europe 

The role of the Project Manager is to drive and support delivery of Software implementation projects that are aligned with the overall business objectives and corporate strategy, working across all business areas and in cooperation with all operations and functions. This role requires a relentless and innovative pursuit in implementing best in class service solutions for card payment processing.  

The project manager, will work closely with the clients to understand their needs / challenges, providing solutions and recommendations to meet requirements. 

 Responsibilities : 

·   Manage the solution implementation projects

·   Manage the delivery of innovative ideas and solutions that will reduce costs through effective planning and project management.

·   Manage the project’s budget, monitoring expenditures and costs against this budget and delivering to agreed costs.

·   To provide the Project Financial Analysis with an accurate financial model of projected benefits, (Project Finance, ROI analysis).

·   To maintain Project Status information, providing with up-to-date project information.

·   To inform the Project Sponsor with latest project progress, by identifying/resolving potential roadblocks and exploring other potential projects opportunities.

·   Maintain and develop relationships with existing and potential subcontractors.

·   Drive process improvement.

·   Carry out post implementation reviews of programs / projects to ensure that original goals / requirements are being met.

·   Provide weekly status reports to the clients and BPC Management

·   Identify project risks and mitigate them (Risk Management)

Requirements:

·   Strong background in Project Management – minimum of 5 year’s experience.

·   Proven record of implementing projects in IT (cards, banking and payments will be the benefit).

Knowledge: 

·   Extensive knowledge of the card payment industry. (Preferred)

·   MS Project Office

·   MS Word, Excel, Power Point, Visio

Skills

·   Excellent interpersonal, presentation and communication skills

·   Proactive, self-driven and motivated with the ability to manage multiple work streams simultaneously

·   Ability to plan, prioritize and execute with a positive and enthusiastic attitude, with ambitious objectives

·   Ability to work on own initiative and thrive on responsibility

·   High energy and tolerance for stress.

·   Excellent Organizational Skills.

·   Ability to work under pressure and to tight deadlines.

·   Ability to travel

Language requirements

·   Excellent written and spoken English

Apply here

Business Analyst - Europe

Responsibilites  

• Preparing analysis and the business requirements, traceability matrix, work breakdown structure, functional specification
• working with user cases, business process modeling or data modeling, or preparing use-case or sequence diagrams during the sales process and post sales (on specific projects)
• Technical and functional understanding of system being analyzed and how it affects the various business units
• being point of contact with various audiences, including end users, managers, and members of the IT team
• Acting as constant liaison with both internal and external clients
• Acting as dedicated point of contact with client(s) and being physical face to represent on client(s) premises, the company’s interest 

Requirements : 

• Minimum of 5 years of similar work experience  in Cards/Payments industry based projects
• Good technical and functional understanding of payment system , transaction flows , global architecture
• Multi-tasking skills and the ability to balance multiple priorities and keep up with project scope changes
• Self-starter with leadership skills in order to take charge of or facilitate requirement gathering sessions
• Good presentation skills, and ability to communicate with various audiences, including end users, managers, and members of the IT team
• Willing to travel
• Must be analytical, detail and systematic
• Possess strong written and verbal communication skills
• Have positive attitude to meet new challenges and deadlines.

Apply here

Junior Talents University Hiring Program

As part of our efforts to continually improve our talent pipeline and career brand presence in the markets we serve, BPC is engaged with University Hiring Program.   

The BPC Graduate Program Experience: 

Graduates will go through a specific tailored graduate academy training program that will involve a selection of learning over a six month period:

• New Graduate Employee Orientation (GEO)
• Bootcamp style training program
• Learning the entire customer journey and training for all product learning
• On the job role based training and practical application
• Special assigned Talent LMS course assignments
• Rotational shadowing and testing milestones
• uDemy Technical training plans
• BPC Graduate Certification

 The BPC Graduate Program will address strategic hiring needs for key skills and development, business growth and margin contribution.  

Apply here

Regional Marketing Manager - MEA    

• Evaluating and optimizing marketing and pricing strategies
• Analyzing market trends and preparing forecasts
• Increasing brand awareness and market share
• Coordinating marketing strategies with the sales, financial, public relations, and production departments
• Coordinating and establishing relationships with regional and global analysts
• Developing and managing the marketing department's budget
• Overseeing branding, advertising, and promotional campaigns
• Preparing and presenting quarterly and annual reports to senior management
• Promoting our brand at trade shows and major industry-related events
• Keeping informed of marketing strategies and trends
• Generating new business leads

Competencies Required

• Leadership, resilience, resourcefulness

• Ability to work independently

Knowledge and Skills

• Related similar experience , ideally from payment software domain 

• Experiences in working with people across diverse geographies/cultures.

• Ability to work through ambiguity and be focused on the business objectives.

• Excellent presentation and communication skills are required.

Apply here