KienlongBank upgrades SmartVista core card system

After an implementation process of over six months, KienlongBank officially announced the successful upgrade of the new core card system - SmartVista. This is an important step for the bank, helping to improve the experience of its customers and diversify modern card products and services.

From the very beginning, Kien Long Commercial Joint Stock Bank (KienlongBank) had identified digital transformation as a key task to become a leading comprehensive, modern, and user-friendly digital bank in the next five years. Accordingly, the transformation of the core card system marks an important development step in the bank's journey to the digital era.

The upgraded card system would help to improve security capabilities and develop a number of valuable features and utilities. KienlongBank transformed the core card system across all channels simultaneously: management of domestic cards, international cards (Visa, JCB); new implementation of MasterCard; management of domestic and international card transactions; ATM/POS/STM system management.

KienlongBank's new core card system was developed based on the SmartVista product suite, customised to the bank's unique requirements. The advantage of the SmartVista system is that it manages and responds to any sudden increase in the number of customers and transactions, managing all of the bank’s ATM/POS/STM and card systems. Thanks to the link between the card system and the bank's electronic payment channels, the system will deliver a better cardholder experience and make online transactions easier and more convenient for them.

The conversion of the card system  meets all the requirements of integrated connection from other banking systems, such as Internet Banking, Mobile Banking, and Core Banking. It offers optimal support for the development of card products, connection channels, and payment intermediaries. In particular, with its modern and flexible structure, the new system can enhance KienlongBank's management process, minimise warranty and maintenance costs, and be easily customised to suit the needs of all types of customers.

With the successful conversion and use of a modern card management system, KienlongBank has officially applied modern technology applications according to international standards. This new system promotes security, being authenticated by PA-DSS, and ensures standards on card data security and safety such as the PCI-DSS of international card organisations: Visa/MasterCard/JCB. With the new 3D Secure technology (the high-security technology that uses a secure one-time password (OTP)), card transactions can take place with enhanced security and safety, and the risk of fake transactions is minimised.

Putting the customer experience at the centre of its development process, the bank has been diversifying and optimising its products and services. Recognized by customers and partners for its efforts, KienlongBank has been awarded a series of prestigious awards including:

“The leading bank in terms of number of debit cards in circulation in 2020 - 2021"

“The leading bank in terms of growth and sales of Debit Card spending in 2021” by JCB

“The leading bank in terms of growth in number of transactions via Napas247” awarded by Napas

This core card system upgrade promises to promote service provision activities to customers in the future. With a team of highly experienced personnel in the card field and the support of BPC as a technology partner, KienlongBank is in a great position to exploit the outstanding features of the SmartVista system. In the future, KienlongBank will continue to expand its card business, strengthening cooperation with partners for optimal exploitation of the new system platform.

KienlongBank's journey to create a Faster - Smarter - More Reliable digital bank is accelerating in the digital transformation race, creating a breakthrough development to meet all customers' needs.