Commerce is a logistics and execution perfection game. Insights make the winner: better, more targeted traffic, less returns, faster payments and additional revenues by offering ancillary services such as guarantees, insurance, repairs and returns etc. A seamless end to end experience that creates return purchasers sounds like a doable enterprise but only if, and if, you get the maths and the processes right.
As the complexity grows, so will customer demands: faster delivery, better customer service on any device and more insightful product selections and a range of payment options from at once to over time with loyalty credits attached. eCommerce will be linked to the physical sales cycle as customers demand a multi-channel experience. An omni device and offline experience is very possible now with people getting a real life experience in store with deliveries before they reach their home at their doorstep. AI will give unprecedented insight in not only payment and shopping habits but also to prevent fraud. True content around the product and service offerings will build unprecedented customer engagement and loyalty. Tracking of offline sales gives insight into online sales, drones will deliver the goods and eCommerce will continue to offer different payment and purchase insurance models.
BPC understands both the STP of eCommerce, but more importantly, also the complexities of delivering in a broad eco system of producers, suppliers, online retailers, delivery and payment. Bridging the real-life experience customers seek to an effective digital flow is no mean feat as the world around us changes and upgrades constantly.
For payment service providers and retailers alike, processing payments has been one of the key activities to which a significant portion of these companies’ resources have been allocated. Traditionally, these companies have been managing their own payment systems. This often resulted in headaches around finding and keeping skilled resources, staying in line with a never…
At this years MPE 2018 event our Product Marketing Manager, Marijke Koninckx presents Payments in the Times of Open Banking and discusses how to create the next generation customer propositions for your future business. Watch the our presentation at Merchant Payments Ecosystem 2018 here.
The days of tactical solutions that fulfill a single purpose, where payments existed in isolation are gone, they simply don’t meet today’s customer expectations. Financial service providers’ ability to create ecosystems which bring together a range of relevant players has become a crucial factor for future success. But what defines an ecosystem and how is…
Fraudsters are getting more and more organized and have started more sophisticated and targeted attacks on financial systems over the last couple of years. With the overall payment ecosystem getting more complex, fraud has become increasingly difficult to detect and prevent. On the other hand, computing power is cheaper than ever and technologies such as…
In a rapidly changing market, the financial and skills challenges connected with maintaining outdated legacy payments technology are escalating. The painful truth for many financial institutions is that replacement may be the only viable long-term option to future-proof their businesses, comply with regulation and remain competitive. Viewing the replacement of a legacy system with trepidation…
Europe’s Payment Services Directive 2 (PSD2) is due to come into force in January 2018, once all the national parliaments have passed the required legislation. Some commentators are calling it the biggest change in banking, ever. The main thrust of the new regulation is to improve competition in payments across the Eurozone by: enshrining strong…
