Commerce is a logistics and execution perfection game. Insights make the winner: better, more targeted traffic, less returns, faster payments and additional revenues by offering ancillary services such as guarantees, insurance, repairs and returns etc. A seamless end to end experience that creates return purchasers sounds like a doable enterprise but only if, and if, you get the maths and the processes right.
As the complexity grows, so will customer demands: faster delivery, better customer service on any device and more insightful product selections and a range of payment options from at once to over time with loyalty credits attached. eCommerce will be linked to the physical sales cycle as customers demand a multi-channel experience. An omni device and offline experience is very possible now with people getting a real life experience in store with deliveries before they reach their home at their doorstep. AI will give unprecedented insight in not only payment and shopping habits but also to prevent fraud. True content around the product and service offerings will build unprecedented customer engagement and loyalty. Tracking of offline sales gives insight into online sales, drones will deliver the goods and eCommerce will continue to offer different payment and purchase insurance models.
BPC understands both the STP of eCommerce, but more importantly, also the complexities of delivering in a broad eco system of producers, suppliers, online retailers, delivery and payment. Bridging the real-life experience customers seek to an effective digital flow is no mean feat as the world around us changes and upgrades constantly.
With over half of the world’s population living in urban areas at the moment, and additional 2.5 billion people joining them in the next few decades*, we’re at the verge of a sea change in urban life. One of the ways to make sure that existing city infrastructures can deal with all these new groups…
Even though digital mobile wallets have been around for a while, we still see new wallets being launched on a weekly basis, like Huawei Pay launching in Russia just last week. As we are taking a closer look, it is easy to see that there are significant differences between various digital wallets and those differences…
Building a multi stake-holder B2B platform to benefit all At BPC we tackle real life issues with digital solutions, which begins with understanding which issues prevent people and businesses from economic progression. Looking at small businesses, it becomes apparent that they often operate outside of the traditional financial system and as a result they do…
For payment service providers and retailers alike, processing payments has been one of the key activities to which a significant portion of these companies’ resources have been allocated. Traditionally, these companies have been managing their own payment systems. This often resulted in headaches around finding and keeping skilled resources, staying in line with a never…
BPC sees a lot of potential in Cambodia as an emerging market economy and has therefore opened a new local outpost in its capital Phnom Penh. BPC choose to expand its services in Cambodia because of the group’s history in the Asia Pacific Region (APAC). BPC already set foot on the ground in 2006 when…
The retail landscape has undergone a significant shift over the last decade. The traditional sales channels have been amended with or even replaced by digital channels through which consumers prefer to make their purchases. Retailers had to rethink their customer engagement models and the changing customer expectations did not only affect the retail industry but…
