eCommerce Insights

Commerce is a logistics and execution perfection game. Insights make the winner: better, more targeted traffic, less returns, faster payments and additional revenues by offering ancillary services such as guarantees, insurance, repairs and returns etc. A seamless end to end experience that creates return purchasers sounds like a doable enterprise but only if, and if, you get the maths and the processes right.

As the complexity grows, so will customer demands: faster delivery, better customer service on any device and more insightful product selections and a range of payment options from at once to over time with loyalty credits attached. eCommerce will be linked to the physical sales cycle as customers demand a multi-channel experience. An omni device and offline experience is very possible now with people getting a real life experience in store with deliveries before they reach their home at their doorstep. AI will give unprecedented insight in not only payment and shopping habits but also to prevent fraud. True content around the product and service offerings will build unprecedented customer engagement and loyalty. Tracking of offline sales gives insight into online sales, drones will deliver the goods and eCommerce will continue to offer different payment and purchase insurance models.

BPC understands both the STP of eCommerce, but more importantly, also the complexities of delivering in a broad eco system of producers, suppliers, online retailers, delivery and payment. Bridging the real-life experience customers seek to an effective digital flow is no mean feat as the world around us changes and upgrades constantly.

 

Related insights

Despite all the preventative measures, why does fraud still occur?

When it comes to protecting systems from cyberattacks, banks have invested heavily in applications to prevent any of their data to be compromised. So how come we still see these breaches occur? It is plain and simple; sooner or later any payments processor or financial institution will be subject to cyberattacks. But how ready is…

Read More →

Open Banking as an opportunity for retailers

Open banking is set to have a major impact on the financial services industry. In the last few years, open APIs have gained traction and financial institutions are revisiting their channel and partner strategies accordingly. The revised Payment Service Directive, known as PSD2, is one of the driving forces behind this evolution. The European Commission…

Read More →

How to Protect Your Bank During Payments Technology Replacement

In a rapidly changing market, the financial and skills challenges connected with maintaining outdated legacy payments technology are escalating. The painful truth for many financial institutions is that replacement may be the only viable long-term option to future-proof their businesses, comply with regulation and remain competitive. Viewing the replacement of a legacy system with trepidation…

Read More →

New fraud tactics require new prevention measures

Fraudsters are getting more and more organized and have started more sophisticated and targeted attacks on financial systems over the last couple of years. With the overall payment ecosystem getting more complex, fraud has become increasingly difficult to detect and prevent. On the other hand, computing power is cheaper than ever and technologies such as…

Read More →

MPE Open Banking 2018

At this years MPE 2018 event our Product Marketing Manager, Marijke Koninckx presents Payments in the Times of Open Banking and discusses how to create the next generation customer propositions for your future business. Watch the our presentation at Merchant Payments Ecosystem 2018 here.

Read More →

Is there a way out of the legacy systems trap?

They have been the mainstay of payments systems around the world over the last three decades. Today, however, financial institutions (FIs) we talk to are telling us that their legacy payments systems such as BASE24 Classic can no longer support their plans for the future. Facing uncertain upgrade paths, they are confronted with difficult choices…

Read More →

Solutions for eCommerce