Commerce is a logistics and execution perfection game. Insights make the winner: better, more targeted traffic, less returns, faster payments and additional revenues by offering ancillary services such as guarantees, insurance, repairs and returns etc. A seamless end to end experience that creates return purchasers sounds like a doable enterprise but only if, and if, you get the maths and the processes right.
As the complexity grows, so will customer demands: faster delivery, better customer service on any device and more insightful product selections and a range of payment options from at once to over time with loyalty credits attached. eCommerce will be linked to the physical sales cycle as customers demand a multi-channel experience. An omni device and offline experience is very possible now with people getting a real life experience in store with deliveries before they reach their home at their doorstep. AI will give unprecedented insight in not only payment and shopping habits but also to prevent fraud. True content around the product and service offerings will build unprecedented customer engagement and loyalty. Tracking of offline sales gives insight into online sales, drones will deliver the goods and eCommerce will continue to offer different payment and purchase insurance models.
BPC understands both the STP of eCommerce, but more importantly, also the complexities of delivering in a broad eco system of producers, suppliers, online retailers, delivery and payment. Bridging the real-life experience customers seek to an effective digital flow is no mean feat as the world around us changes and upgrades constantly.
The retail landscape has undergone a significant shift over the last decade. The traditional sales channels have been amended with or even replaced by digital channels through which consumers prefer to make their purchases. Retailers had to rethink their customer engagement models and the changing customer expectations did not only affect the retail industry but…
At this years MPE 2018 event our Product Marketing Manager, Marijke Koninckx presents Payments in the Times of Open Banking and discusses how to create the next generation customer propositions for your future business. Watch the our presentation at Merchant Payments Ecosystem 2018 here.
Mobility is one of the key success factors for economic growth and therefore, it is one of the core themes that local authorities and public transportation companies need to address when working towards more sustainable cities. Investing in a good public transport infrastructure is only part of the equation. Making the city (and its public…
When it comes to protecting systems from cyberattacks, banks have invested heavily in applications to prevent any of their data to be compromised. So how come we still see these breaches occur? It is plain and simple; sooner or later any payments processor or financial institution will be subject to cyberattacks. But how ready is…
Even though digital mobile wallets have been around for a while, we still see new wallets being launched on a weekly basis, like Huawei Pay launching in Russia just last week. As we are taking a closer look, it is easy to see that there are significant differences between various digital wallets and those differences…
For banks and FIs ready to upgrade their payments platforms to maintain pace with customer demand, it can appear that ‘rip and replace’ is the only option. Of course, full system replacement has its benefits; an ‘off the shelf’ solution will typically be better supported, better suited to future innovation and easier to implement as…
