Automated Fare Collection

Mastering the challenges of frictionless fare collection

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Mobility is one of the key success factors for economic growth and therefore, it is increasingly becoming an issue that governments and public transportation companies need to address.

Investing in a good public transport infrastructure is only part of the equation. Operators of public transport services need to look for efficient ways to collect fares and provide simple and convenient payment options to make the service attractive to passengers. At the same time, it is paramount to keep operating cost under control and increase turnover.

Current ticketing systems, whether those are cashbased or digitized, do not always cater for these requirements, making it challenging for transportation service operators to roll out frictionless solutions to their end clients.

Automated Fare Collection offers greater levels of transparency, not only for ticket prices but it also significantly reduces the levels of abuse, theft and corruption as the payment for transport fares will occur through the collection facility rather than in cash.

For Government/Schemes
  • • Reduce expenditure on infrastruc- ture servicing
  • • Unified platform for access to various public services
  • • Decrease in cash payments and reduced fraud and abuse risk
  • • Transparent settlement with trans- port and other services
  • • Improved quality of client services
For Service Operators
  • • Makes cash redundant (eliminates cost of cash handling),
  • • Reduce expenditure on infrastructure support for ticket sales,
  • • Efficiency gain by encoding, processing and distributing tickets electronically
  • • Cost reduction as a result of centrally managed ticketing system
  • • Reduced ticket fraud or abuse thanks to eliminating cash payments
  • • Effective control thanks to reporting
  • • Low investment cost
For Clients
  • • Payment from single account
  • • Account top up with payment instrument of choice
  • • Seamless, rich customer expe- rience
  • • Automatically getting access to best rates
  • • Single access to multiple transportation services
Supporting flexibility for service operators

Service operators need efficient yet flexible tools to run their business. By centralizing all processing and data in the core services layer rather than rolling out pieces of information across dispersed systems, the operators can better control and operate the system on a day to day basis and data will become available 24/7 and in real time.

Reducing implementation and operation costs

Account based ticketing does not require an organization to issue special cards or tickets as it can leverage mobile devices or existing identifiers. By eliminating the need to install ticket offices, removing the cost of cash collection and the costs associated to encoding, processing and distributing tickets, the overall cost of operating the system can be reduced significantly.

Creating a seamless customer experience

Customers can pay for their fares from a single account, topping up this account with a payment instrument of their choice. Passengers do not have to worry about anything except identifying themselves when starting their journey and the service will take care of everything else, including finding the best rate.

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The SmartVista Automatic Fare Collection solution enables a complete ‘build and operate’ service, accepting any means of payment and adopting the principal of “bring your own access ID” the system does not depend on the existing infrastructure and offers both system operators and consumers the ability to choose the most convenient options.

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